Field Application Engineer

Cooler Master USA; Fremont (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A global leader in thermal management is seeking a hands-on Field Application Engineer to support the deployment of liquid cooling solutions for data centers. This customer-facing role involves installation, troubleshooting, and technical support. Candidates should hold a Bachelor's or Master's degree in Mechanical or Thermal engineering, be fluent in Mandarin and English, and possess strong communication skills. Experience with liquid cooling systems and the ability to travel to customer sites is required.

Qualifications

• Degree in Mechanical, Thermal, or related field.
• Fluent in both Mandarin and English.
• Experience with liquid cooling and thermal systems.

Responsibilities

• Interface directly with high-tech customers for technical support.
• Travel to customer sites for installation and troubleshooting.
• Diagnose and resolve mechanical and system-level issues.
• Support system integration and performance validation.

Skills

Strong troubleshooting skills

Customer communication

Fluent in Mandarin

Fluent in English

Education

Bachelor's or Master's degree in Mechanical, Thermal, or related field

Tools

Liquid cooling systems

Thermal systems

Job description

Cooler Master is a global leader in thermal management and cooling solutions. Due to our strong market growth and increasing demand from major data center and high-tech customers, we are expanding our operations and strengthening our presence in the United States.

This expansion supports our growing presence in the data center and AI infrastructure market and enables us to better serve leading global technology companies and hyperscale data center customers.

About the Role

We are seeking a hands-on Field Application Engineer (FAE) to support customer deployment and integration of liquid cooling solutions for data center applications. This role is primarily customer-facing and involves system installation, troubleshooting, and technical support for high-tech customers.

This position requires strong communication skills and the ability to work in lab and field environments, including handling equipment up to 30–40 lbs.

Responsibilities

• Interface directly with high-tech customers to understand requirements and provide technical support
• Travel to customer sites and data centers for installation, commissioning, and troubleshooting
• Diagnose and resolve mechanical, thermal, and system-level issues
• Support system integration and performance validation
• Communicate technical findings through reports, presentations, and design reviews
• Provide technical input for RFQs and customer requirements

Qualifications

• Bachelor’s or Master’s degree in Mechanical, Thermal, or related field
• Fluent in Mandarin and English is must
• Work in lab and field environments and handle equipment up to 30–40 lbs
• Experience with liquid cooling, thermal systems, or mechanical hardware
• Strong troubleshooting and customer communication skills
• Ability to travel and work in data center environments