Field Application Engineer

ELITE ROBOTS; Detroit (MI); A distancia; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Elite Robots is seeking a customer-focused Field Application Engineer (FAE) to provide end-to-end technical enablement for our robotics products in the U.S. market.

The role can be based at our US branch office or fully remote, partnering with sales managers and distributor engineers to deliver training, on-site troubleshooting, and demo support across the United States. You will collaborate with headquarters teams to drive application adoption, perform root cause analysis on equipment issues,

Formación

• 3+ years of relevant technical support experience in the automation industry.
• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Automation or related technical majors.
• Solid basic professional knowledge of industrial factory automation.
• Hands-on experience with industrial robots is preferred.
• Experience in camera and robot application integration, and familiarity with robot motion and pose calculation is highly preferred.
• Familiar with high-level programming languages including C, C++, Python is a plus.

Responsabilidades

• Partner closely with sales managers to support local business development, provide technical guidance, systematic product training and comprehensive technical support services for business expansion.
• Deliver one-on-one technical support for distributor engineers and cooperate with partner engineers to conduct on-site services at end-user sites, including equipment troubleshooting, daily maintenance, and industrial robot component replacement.
• Design, build and debug application demo workstations for all US local industry trade shows, and ensure stable and effective product demonstration during exhibitions.
• Collaborate with the headquarters technical support team to launch localized application promotion solutions, explore market demands, and drive business growth in the US market.
• Participate in cross-team root cause analysis for equipment failures, summarize failure causes systematically, formulate and implement follow-up improvement and resolution plans to avoid recurring problems.

Conocimientos

Robotics knowledge

Technical support

On-site troubleshooting

Cross-functional collaboration

Educación

Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Automation or related technical majors

Herramientas

C/C++

Python

Descripción del empleo

We are seeking a customer-focused Field Application Engineer (FAE) to provide end-to-end technical enablement for our robotics products in the U.S. market. This role can be based at our US branch office or fully remote. You will partner with sales managers and distributor engineers, deliver technical training, on-site troubleshooting and demo support, collaborate with headquarters technical teams to drive application adoption, conduct root cause analysis for equipment issues, and build strong technical credibility for our robotics solutions in the local market.

Job Summary

• Partner closely with sales managers to support local business development, and provide professional technical guidance, systematic product training and comprehensive technical support services for business expansion.
• Deliver one-on-one technical support for distributor engineers, and cooperate with partner engineers to conduct on-site services at end-user sites, including equipment troubleshooting, daily maintenance, and industrial robot component replacement.
• Design, build and debug application demo workstations for all US local industry trade shows, and ensure stable and effective product demonstration during exhibitions.
• Collaborate with the headquarters technical support team to launch localized application promotion solutions, explore market demands, and drive business growth in the US market.
• Participate in cross-team root cause analysis for equipment failures, summarize failure causes systematically, formulate and implement follow-up improvement and resolution plans to avoid recurring problems.

Qualifications & Requirements

• 3+ years of relevant technical support working experience in the automation industry
• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Automation or other related technical majors
• Possess solid basic professional knowledge of industrial factory automation
• Hands-on working experience with industrial robots is preferred
• Experience in camera and robot application integration, and familiar with robot motion and pose calculation is highly preferred
• Familiar with high-level programming languages including C, C++, Python is a plus