Applications Engineer - Robotic Flexible Gripping

Schmalz; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Schmalz is seeking an Applications Engineer in Raleigh, NC to bridge engineering, project management, and customer engagement. This role drives high-quality, customer-focused solutions and maintains strong customer relationships through the project lifecycle.

You will collaborate with sales to configure product solutions, perform PoC testing, train customers, and travel as needed to support installations and demonstrations.

Qualifications

• Bachelor's degree in mechanical or mechatronics engineering or related robotics field.
• Experience working with and programming industrial robots.
• 3+ years in applications engineering or industrial manufacturing.
• Strong problem-solving and communication abilities.

Responsibilities

• Serve as the primary technical interface for customers throughout the project lifecycle.
• Collaborate with sales to define product configuration for quotes and orders.
• Maintain expertise on the product portfolio to support diverse applications.
• Conduct proof-of-concept testing with appropriate configurations.
• Provide hands-on training and technical guidance to customers.
• Provide feedback to Product Management on market and product needs.
• Travel to customer sites for demonstrations, installations, or support.
• Document engagements and activities in CRM.

Skills

Robotics programming

Analytical skills

Multitasking

Communication skills

CRM familiarity

MS Office proficiency

Education

Bachelor's degree in mechanical or mechatronics engineering

Job description

Position Overview:
The Applications Engineer plays a critical role in delivering high-quality, customer-focused solutions that drive satisfaction, long-term relationships, and retention. This role combines engineering, project management, and customer engagement, serving as a key link between customers, sales, and internal teams. The position requires a balance of technical expertise, customer service mindset, and project ownership that establishes the ground-truth of what the solution-set envisioned by the customer will be.

Description
Position Overview:
The Applications Engineer plays a critical role in delivering high-quality, customer-focused solutions that drive satisfaction, long-term relationships, and retention. This role combines engineering, project management, and customer engagement, serving as a key link between customers, sales, and internal teams. The position requires a balance of technical expertise, customer service mindset, and project ownership that establishes the ground-truth of what the solution-set envisioned by the customer will be.

Key Responsibilities

• As the primary technical interface for customers, build strong relationships and provide responsive, professional support throughout the project lifecycle.
• Collaborate with the commercial team to accurately define the product configuration for quoting and order fulfillment.
• Maintain an advanced understanding of the product portfolio to effectively support diverse customer applications.
• Conduct proof-of-concept testing with product configurations appropriate for customer applications.
• Provide hands-on training and technical guidance to customers.
• Provide market and product feedback to Product Management.
• Travel as needed to customer sites for demonstration, installation, or support needs.
• Document customer engagements, contacts, and activity in CRM.
  

Requirements
Required Qualifications (Including Educational Requirements):

• Bachelor's degree in mechanical, mechatronics engineering, or relevant industry experience that includes robotics
• Experience working with and programming industrial robots
• Minimum of 3 years of experience in an applications engineering or industrial manufacturing role
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to manage multiple projects and tasks simultaneously
• Self-motivated, hands-on approach with strong attention to detail
• Proficiency in MS Office and familiar with working in a CRM
• High level of professionalism and responsiveness to internal and external customers