Remote Field Application Engineer — Robotics Solutions

Elite Robots; Detroit (MI); Remote; USD 85,000 - 120,000; Full time

Job summary

Elite Robots is seeking a customer-focused Field Application Engineer (FAE) to provide end-to-end technical enablement for our robotics products in the U.S. market.

The role can be based at our US branch office or fully remote, partnering with sales managers and distributor engineers to deliver training, on-site troubleshooting, and demo support across the United States. You will collaborate with headquarters teams to drive application adoption, perform root cause analysis on equipment issues,

Qualifications

• 3+ years of relevant technical support experience in the automation industry.
• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Automation or related technical majors.
• Solid basic professional knowledge of industrial factory automation.
• Hands-on experience with industrial robots is preferred.
• Experience in camera and robot application integration, and familiarity with robot motion and pose calculation is highly preferred.
• Familiar with high-level programming languages including C, C++, Python is a plus.

Responsibilities

• Partner closely with sales managers to support local business development, provide technical guidance, systematic product training and comprehensive technical support services for business expansion.
• Deliver one-on-one technical support for distributor engineers and cooperate with partner engineers to conduct on-site services at end-user sites, including equipment troubleshooting, daily maintenance, and industrial robot component replacement.
• Design, build and debug application demo workstations for all US local industry trade shows, and ensure stable and effective product demonstration during exhibitions.
• Collaborate with the headquarters technical support team to launch localized application promotion solutions, explore market demands, and drive business growth in the US market.
• Participate in cross-team root cause analysis for equipment failures, summarize failure causes systematically, formulate and implement follow-up improvement and resolution plans to avoid recurring problems.

Skills

Robotics knowledge

Technical support

On-site troubleshooting

Cross-functional collaboration

Education

Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Automation or related technical majors

Tools

C/C++

Python

Job description

Elite Robots is seeking a customer-focused Field Application Engineer (FAE) to provide end-to-end technical enablement for our robotics products in the U.S. market.

The role can be based at our US branch office or fully remote, partnering with sales managers and distributor engineers to deliver training, on-site troubleshooting, and demo support across the United States. You will collaborate with headquarters teams to drive application adoption, perform root cause analysis on equipment issues,