Field Account Manager

LHH; South Carolina; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits begin after 60 days

Job summary

LHH in Greenville, SC is seeking an Account Manager to support a healthcare client in a field-based/hybrid role. You will serve as the primary contact for locations, build relationships with healthcare stakeholders, and lead frontline teams to deliver excellent service.

This role emphasizes in-field relationship management, operational execution, and timely problem-solving in a fast-paced healthcare environment.

Qualifications

• Experience in healthcare operations, medical practice management, clinic administration, healthcare account management, patient services, or client-facing healthcare leadership.
• Strong relationship-building and customer service skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Excellent communication and problem-solving abilities.

Responsibilities

• Serve as the primary liaison between the company and assigned healthcare client locations.
• Build and maintain strong relationships with healthcare administrators, office managers, and key stakeholders.
• Lead and support frontline service personnel assigned to client locations.
• Conduct regular site visits to ensure service quality and customer satisfaction.
• Resolve customer concerns and operational issues quickly and professionally.
• Coordinate staffing, scheduling, training, and onboarding activities.
• Monitor account performance and implement service improvements as needed.
• Support account growth through exceptional service and relationship management.
• Maintain quality standards, compliance requirements, and operational consistency across assigned locations.
• Respond to urgent client needs and occasional after-hours situations when necessary.

Skills

Healthcare operations

Relationship-building

Customer service

Multitasking in a fast-paced env

Job description

Location: Greenville, SC (Field-Based / Hybrid)

Benefits: Medical Benefits Begin After 60 Days

About the Opportunity

A growing service organization is seeking an Account Manager to support a healthcare client in the Greenville market. This highly visible role combines client relationship management, healthcare account support, team leadership, and service excellence.

The Account Manager will serve as the primary point of contact for assigned healthcare locations, ensuring exceptional customer service, operational execution, and employee engagement. This is an ideal opportunity for someone who enjoys building relationships, solving problems, and working directly with healthcare stakeholders in a fast-paced environment.

Key Responsibilities

• Serve as the primary liaison between the company and assigned healthcare client locations.
• Build and maintain strong relationships with healthcare administrators, office managers, and key stakeholders.
• Lead and support frontline service personnel assigned to client locations.
• Conduct regular site visits to ensure service quality and customer satisfaction.
• Resolve customer concerns and operational issues quickly and professionally.
• Coordinate staffing, scheduling, training, and onboarding activities.
• Monitor account performance and implement service improvements as needed.
• Support account growth through exceptional service and relationship management.
• Maintain quality standards, compliance requirements, and operational consistency across assigned locations.
• Respond to urgent client needs and occasional after-hours situations when necessary.

What We're Looking For

• Experience in healthcare operations, medical practice management, clinic administration, healthcare account management, patient services, healthcare property management, or client-facing healthcare leadership.
• Strong relationship-building and customer service skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Excellent communication and problem-solving abilities.
• Experience leading employees, coordinating teams, or managing service delivery.
• Comfortable working independently in the field.
• Understanding of healthcare environments and medical terminology strongly preferred.

Why This Role Stands Out

• High visibility with a major healthcare account
• Significant autonomy and relationship ownership
• Combination of customer-facing account management and operational leadership
• Opportunity to make a direct impact on client satisfaction and account growth
• Dynamic role for someone who enjoys being in the field rather than behind a desk

Ideal Candidate

We are seeking a professional, relationship-focused leader who excels in healthcare environments, enjoys interacting with people, can manage multiple priorities, and has a strong customer-service mindset. The successful candidate will be highly responsive, proactive, organized, and capable of building trust with both clients and frontline employees.