Healthcare Staffing Account Manager

Cross Country Healthcare; Pennsylvania; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong wellness platform

Job summary

Cross Country Healthcare is seeking an Account Manager to foster client relationships and ensure effective placement of qualified healthcare professionals in a designated region. You will act as the primary liaison with key client stakeholders to deliver high-quality staffing solutions.

Responsibilities include client inquiries handling, proposals, demand forecasting, and negotiating terms. You’ll work with Sales, Recruiting, and Billing teams to ensure timely fulfillment while tracking KPIs and

Qualifications

• 1+ year of related experience in account management or customer success, preferably in healthcare staffing or home healthcare settings.
• Proven track record of meeting or exceeding sales targets or customer retention goals.
• Familiarity with CRM software (Salesforce, HubSpot) to manage accounts and sales activities.
• Strong customer focus with a proactive attitude toward client success.

Responsibilities

• Serve as the primary point of contact for client inquiries, concerns, and ongoing staffing needs.
• Identify contract openings, staffing requirements, and cross-selling opportunities; prepare and deliver proposals and service information.
• Forecast demand using historical data and market insights to align staffing resources with client goals and SLAs.
• Negotiate client bill rates and contract terms; ensure timely follow-up on open orders.
• Collaborate with Sales on larger opportunities and account strategies to expand market share.
• Coordinate with Recruiting, Credentialing, Compliance, Housing/Travel, and Billing teams for timely fulfillment of staffing requests and compliant processes.
• Monitor performance of placed staff and address issues to maintain high service quality.
• Document client interactions and orders in internal systems, ensuring compliance with company standards.

Skills

Customer focus

Account management

Communication

Education

High School Diploma or equivalent

Bachelor’s degree in healthcare management or related field

Tools

Salesforce

HubSpot

Microsoft Office

Job description

We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

The Account Manager is responsible for fostering relationships with clients and ensuring the effective placement of qualified healthcare professionals in a specified region. They play a key role in ensuring the delivery of high-quality staffing solutions, instilling confidence in the services we provide to meet the needs of our clients. The Account Manager will serve as the primary liaison between the Company and Key Client Stakeholders, ensuring the delivery of high-quality staffing solutions.

Account Manager Responsibilities

• Serve as the primary point of contact for client inquiries, concerns, and ongoing staffing needs.
• Work with clients to identify contract openings, staffing requirements, and cross-selling opportunities; prepare and deliver proposals, quotes, and service information.
• Demand forecasting utilizing historical data and market insights to align staffing resources to align with clients’ goals and service level agreements.
• Negotiate client bill rates, contract terms, and ensure timely follow-up on open orders.
• Collaborate with the Sales team on larger opportunities and account strategies to expand market share.
• Partner with Recruiting, Credentialing, Compliance, Housing/Travel, and Billing teams to ensure timely fulfillment of staffing requests, proper logistics, compliance standards, accurate invoicing, and client satisfaction.
• Ensure staffing requests are fulfilled within agreed timelines and service levels.
• Provide guidance and support to assigned staff to ensure they meet client expectations.
• Monitor and assess performance of placed staff, proactively addressing issues to maintain high service quality.
• Establish and track client Key Performance Indicators (KPIs) (e.g., Prepare and deliver regular performance reports, updates, and staffing metrics to clients and leadership.
• Drive Continuous improvement initiatives based on client feedback and operational data. and service improvement.
• Stay informed about industry trends, competitor activity, pay rates, and regulatory changes to guide staffing strategies.
• Accurately document client interactions, job details, and orders in internal systems, ensuring compliance with company standards.
• Achieve or exceed activity goals, performance metrics, sales quotas, and revenue targets.
• Minimum of 1 year (preferably 2 years) of related experience in account management or customer success, ideally within healthcare staffing or home healthcare settings.
• Proven track record of meeting or exceeding sales targets or customer retention goals.
• Experience using CRM software (e.g., Salesforce, HubSpot,) to manage accounts and sales activities.
• ~ Familiarity with community resources and ability to work under pressure are essential.
• Ability to work independently and collaboratively in a team environment while managing multiple client accounts.
• Strong customer focus with a proactive attitude toward client success.
• Proficiency in Microsoft Office Suite and staffing management software.
• Education: High School Diploma or equivalent required. Bachelor’s degree in healthcare management, business administration, or a related field preferred.
• Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.
• Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
• Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability