Fiber Technician: Fast Installations & Smart Home Support

Ultipro; Kokomo (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical premiums 80% company-paid

Disability and Life insurance

EAP

401(k) company match

Equipment and resources provided

Advancement opportunities

Employee discounts

Discounted Metronet service

Job summary

Metronet in Kokomo, IN is hiring a Fiber Technician to install, troubleshoot, and educate customers on our fiber services from the terminal to the customer premises. The role requires basic to advanced installation work and a focus on customer satisfaction, safety, and meeting performance metrics.

High school diploma or GED is required; telecom/fiber experience is a plus. Willingness to travel and work on-call may be required.

Qualifications

• High School Diploma or GED is required or equivalent.
• Experience with telecom/fiber is preferred but not required.
• Must be able to kneel/stand for long periods and work in attics, crawl spaces, and in adverse weather.

Responsibilities

• Install and troubleshoot Metronet services from the terminal to Customer Premise Equipment (CPE).
• Provide in-depth customer education on Metronet products and services.
• Earn commissions by explaining Metronet services and products to customers.
• Maintain professional conduct with customers and colleagues.
• Work toward meeting key performance metrics.
• Perform other duties as requested.

Skills

Team player

Customer service

Problem-solving

Communication

Education

High School Diploma or GED

Job description

Metronet in Kokomo, IN is hiring a Fiber Technician to install, troubleshoot, and educate customers on our fiber services from the terminal to the customer premises. The role requires basic to advanced installation work and a focus on customer satisfaction, safety, and meeting performance metrics.

High school diploma or GED is required; telecom/fiber experience is a plus. Willingness to travel and work on-call may be required.