Fiber Technician - Install, Troubleshoot & Educate

Ultipro; Grand Rapids (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical premiums

Disability and Life insurance

401(k) match

Company vehicle

Discounted Metronet service

Training provided

Career advancement

Employee discounts

Job summary

Metronet in Grand Rapids, MI is hiring a Fiber Technician to install, troubleshoot and service high-speed fiber internet for residential and business customers.

You will educate customers on Metronet products, work from terminal to CPE, and help meet performance metrics; travel and overtime may be required; a valid driver's license is preferred.

We offer competitive benefits, a vehicle and training, and opportunities for advancement across a 100% fiber network.

Qualifications

• High School Diploma or GED required.
• Experience with telecom/fiber preferred but not required.
• Physical ability to kneel/stand for long periods and climb ladders up to 25 feet.
• Able to lift up to 75 lbs and work in attics, crawl spaces, and various weather conditions.
• Valid driver's license and safe driving record; able to work independently or in a team.

Responsibilities

• Install and troubleshoot Metronet services from terminal to Customer Premises Equipment.
• Provide in-depth customer education on Metronet products and services.
• Explain services to customers to earn commissions and maintain professional conduct.
• Work toward meeting key performance metrics and other duties as requested.

Skills

Physical endurance

Teamwork

Safety awareness

Customer service

Problem solving

Communication

Education

High School Diploma or GED

Tools

Basic hand tools

Vehicle operation training

Job description

Metronet in Grand Rapids, MI is hiring a Fiber Technician to install, troubleshoot and service high-speed fiber internet for residential and business customers.

You will educate customers on Metronet products, work from terminal to CPE, and help meet performance metrics; travel and overtime may be required; a valid driver's license is preferred.

We offer competitive benefits, a vehicle and training, and opportunities for advancement across a 100% fiber network.