Fiber Support Specialist - Entry Level

Provalus; Monticello (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company Paid Healthcare

Job summary

Provalus is hiring entry-level Specialists to support brand-new fiber customers during their first 90 days of service. You’ll be the first contact for technical questions, setup needs, and service trouble on fiber internet and in-home Wi-Fi, with some in-home voice support.

This is an inbound call-center role with structured paid training, full-time schedules, and clear opportunities for career growth. Start your tech career with Provalus today.

Qualifications

• HS Diploma or GED required.
• Excellent customer service and interpersonal skills.
• Willingness to learn technical troubleshooting and telecom systems.

Responsibilities

• Answer inbound calls from new fiber customers regarding setup, technical questions, and service trouble.
• Walk customers through Wi-Fi setup and troubleshooting, including support through tools like Eero Insights.
• Assist customers with setting up shipped equipment and confirming successful installation.
• Perform basic physical troubleshooting steps with customers over the phone.
• Create and update trouble tickets accurately, navigating multiple internal systems.
• Escalate or dispatch a technician when an issue cant be resolved remotely.
• Conduct outbound follow-up calls to confirm previous issues were fully resolved.
• Provide basic support for in-home voice/phone service.
• Recommend products or services that enhance or resolve a customers issue.
• Accept coaching and feedback to build skills and meet performance goals.

Skills

Customer service

Interpersonal skills

Troubleshooting

Fast-paced environment

Education

HS Diploma or GED

Tools

Windows OS

Ticketing systems

Job description

Provalus is hiring entry-level Specialists to support brand-new fiber customers during their first 90 days of service. You’ll be the first contact for technical questions, setup needs, and service trouble on fiber internet and in-home Wi-Fi, with some in-home voice support.

This is an inbound call-center role with structured paid training, full-time schedules, and clear opportunities for career growth. Start your tech career with Provalus today.