Residential Fiber Support Pro - Customer Impact

Allo-Communications; Papillion (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free internet

401(k) match up to 5%

Health and Wellness programs

Earned Time Off (ETO)

Tuition assistance

Job summary

ALLO Communications in Papillion, NE seeks a Customer Experience Specialist to handle incoming orders, scheduling, and billing while delivering exceptional customer service. The role requires interacting with customers via phone, email, and live chat in a fast-paced environment.

The position emphasizes people-first values, in-office training for seven weeks, and ongoing local customer support responsibilities. Benefits include strong wellness, retirement, and tuition assistance programs.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience (phone preferred).
• Strong communication and problem-solving skills.

Responsibilities

• Process new installation orders, schedule with the customer, and complete billing.
• Open service orders and make changes to accounts.
• Receive and respond to inquiries, provide an excellent customer experience.

Skills

Well-spoken

Problem solving

Multitasking

Confidential info

Education

High school diploma or equivalent

Job description

ALLO Communications in Papillion, NE seeks a Customer Experience Specialist to handle incoming orders, scheduling, and billing while delivering exceptional customer service. The role requires interacting with customers via phone, email, and live chat in a fast-paced environment.

The position emphasizes people-first values, in-office training for seven weeks, and ongoing local customer support responsibilities. Benefits include strong wellness, retirement, and tuition assistance programs.