Technical Support Specialist - TelcoMedia Client - Entry Level

Provalus; Monticello (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company Paid Healthcare

Job summary

Provalus is hiring entry-level Specialists to support brand-new fiber customers during their first 90 days of service. You’ll be the first contact for technical questions, setup needs, and service trouble on fiber internet and in-home Wi-Fi, with some in-home voice support.

This is an inbound call-center role with structured paid training, full-time schedules, and clear opportunities for career growth. Start your tech career with Provalus today.

Qualifications

• HS Diploma or GED required.
• Excellent customer service and interpersonal skills.
• Willingness to learn technical troubleshooting and telecom systems.

Responsibilities

• Answer inbound calls from new fiber customers regarding setup, technical questions, and service trouble.
• Walk customers through Wi-Fi setup and troubleshooting, including support through tools like Eero Insights.
• Assist customers with setting up shipped equipment and confirming successful installation.
• Perform basic physical troubleshooting steps with customers over the phone.
• Create and update trouble tickets accurately, navigating multiple internal systems.
• Escalate or dispatch a technician when an issue cant be resolved remotely.
• Conduct outbound follow-up calls to confirm previous issues were fully resolved.
• Provide basic support for in-home voice/phone service.
• Recommend products or services that enhance or resolve a customers issue.
• Accept coaching and feedback to build skills and meet performance goals.

Skills

Customer service

Interpersonal skills

Troubleshooting

Fast-paced environment

Education

HS Diploma or GED

Tools

Windows OS

Ticketing systems

Job description

Provalus is seeking entry-level Specialists to support brand-new fiber customers during their critical first 90 days of service. In this role, youll be the first point of contact for customers experiencing technical questions, setup needs, or service trouble on their newly installed fiber internet and in-home Wi-Fi — with some in-home voice service support as well. This is primarily an inbound call center role, with occasional outbound follow-up to confirm issues are resolved and help customers finish setting up shipped equipment.

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Start your career today!

WHY WORK FOR PROVALUS

Provalus is a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns-building local Centers of Excellence (including locations such as North Wilkesboro, NC and Tahlequah, OK) and developing talent from within those communities.

Key Reasons to Join Provalus

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion.

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services.

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE.

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community.

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience.

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership.

Who Thrives at Provalus

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical

THE JOB

Provalus is seeking entry-level Specialists to support brand-new fiber customers during their critical first 90 days of service. In this role, youll be the first point of contact for customers experiencing technical questions, setup needs, or service trouble on their newly installed fiber internet and in-home Wi-Fi — with some in-home voice service support as well. This is primarily an inbound call center role, with occasional outbound follow-up to confirm issues are resolved and help customers finish setting up shipped equipment.

No prior technical or telecom experience required — we provide structured, hands-on training to build your troubleshooting skills from the ground up.

Responsibilities include:

• Answer inbound calls from new fiber customers regarding setup, technical questions, and service trouble.
• Walk customers through Wi-Fi setup and troubleshooting, including support through tools like Eero Insights.
• Assist customers with setting up shipped equipment and confirming successful installation.
• Perform basic physical troubleshooting steps with customers over the phone.
• Create and update trouble tickets accurately, navigating multiple internal systems.
• Escalate or dispatch a technician when an issue cant be resolved remotely.
• Conduct outbound follow-up calls to confirm previous issues were fully resolved.
• Provide basic support for in-home voice/phone service.
• Recommend products or services that enhance or resolve a customers issue.
• Accept coaching and feedback to build skills and meet performance goals.

Role requirements include:

• HS Diploma or GED.
• Excellent customer service and interpersonal skills.
• Willingness to learn technical troubleshooting and telecom systems — no experience necessary.
• Comfort navigating multiple computer systems at once.
• Ability to stay calm and professional in a fast-paced, high-call-volume environment.
• Ability to work independently and as part of a team.

Preferred Experience:

• Prior customer service or call center experience.
• Basic PC/Windows skills and comfortable typing/keyboarding.
• Interest in growing into more technical or senior support roles over time.

What We Offer:

• Paid, structured on-the-job training — no experience necessary to get started.
• Clear path for career growth and advancement into more senior or leadership roles.
• Supportive team environment with ongoing coaching and mentorship.

Job Type: Full-time Work Location: In person