Residential Tech Support Specialist — Growth & Perks

RightFiber; Jonesboro (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) match program

Tuition reimbursement

Paid time off

Gym membership

Job summary

Rightfiber is seeking a residential Technical Support Representative (TSR) in Jonesboro, AR to assist customers with internet, TV, and phone service. You will be the primary contact for service issues, work from a team-focused office environment, and follow standardized procedures to resolve technical problems.

The role emphasizes excellent customer service, effective problem-solving, and the ability to learn quickly with coaching feedback.

Qualifications

• Entry-level position in a fast-growing telecom company
• Excellent customer service mindset and skills with prior customer experience
• Ability to learn quickly and apply coaching feedback
• Basic knowledge of internet technologies with mobile devices and desktop computers

Responsibilities

• Serve as primary contact for residential internet, TV, and telephone issues
• Follow standardized procedures to solve technical issues
• Document troubleshooting steps during conversations with customers
• Log all calls and respond to support emails and chats
• Maintain confidentiality and security of customer information
• Make outbound follow-up calls to provide support and assistance
• Maintain schedule flexibility, including weekends and holidays

Skills

Customer service

Communication

Problem-solving

Learn quickly

Education

Associates degree in Computer Technology or related field

Job description

Rightfiber is seeking a residential Technical Support Representative (TSR) in Jonesboro, AR to assist customers with internet, TV, and phone service. You will be the primary contact for service issues, work from a team-focused office environment, and follow standardized procedures to resolve technical problems.

The role emphasizes excellent customer service, effective problem-solving, and the ability to learn quickly with coaching feedback.