Fiber Network Field Technician (TERM)

Frontier Internet; Carrollton (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Fiber Network Field Technician to join their team. This role involves installing and maintaining fiber network services, ensuring customer satisfaction, and troubleshooting technical issues. The ideal candidate will have a background in electronics technology and experience in customer service. You will play a vital role in connecting communities and enhancing digital access across America, contributing to the mission of improving connectivity. If you are passionate about technology and dedicated to delivering quality service, this opportunity is perfect for you.

Qualifications

• One year of experience in fiber network technician roles.
• Ability to read and interpret wiring diagrams.

Responsibilities

• Install and maintain fiber network services and equipment.
• Interact with customers to ensure satisfaction with services.

Skills

Installation of fiber network services

Troubleshooting and maintenance

Customer service skills

Ability to lift and carry equipment

Communication skills

Education

Degree in electronics technology

Tools

Test equipment

Router configuration

Job description

Fiber Network Field Technician (TERM)

Job ID: FIBER012962
Job Title: Fiber Network Field Technician (TERM)
Location: 2101 DENTON DRIVE, CARROLLTON, TX 75006
Union:CWA 6171 - CBA 048
Hiring Manager: Susan Breedlove
# of Openings: 1
Posting Dates:
Wage Range: $17.64 - $37.75 per hour

**TERM POSITION ONLY**

Summary
Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice, data and video equipment and/or service at the customer premise. In addition to providing revenue enhancing offers to the customer. Performs other duties as required.

General Duties
Duties include, but are not limited to, the following:
• Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs and configures routers, set top boxes. Interacts with Advanced Technical Services as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable).
• Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT, STB and router at customer premise.
• Interfaces with customer to negotiate the placement of equipment. Trains the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Customer Zone Technician II classification.
• May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications
• Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Must meet Frontier’s standards of professionalism in communications and appearance.
• Must wear Frontier branded attire. Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures.
• Ability to sell voice, data and video products/services.
• Ability to identify and distinguish audible tones/levels and colors.
• Ability to work in confined areas.
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, etc.
• Ability to work aloft. In some areas, pole climbing may not be a requirement; for locations where pole climbing is required, a candidate must meet the course qualification standard.
• Ability to lift, carry, set-up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone.
• Ability to professionally communicate extensively in person during in-home installation.
• Requires alertness and attention to detail. Ability to work under stress.
• A valid driver’s license. Able to meet medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. May require more specialized drivers’ license based on State Laws and Regulations.
• Able to read and interpret architectural, electrical wiring diagrams.
• Able to operate applicable test equipment.
• Must be available to work tours as scheduled including nights, weekends, and holidays and for callouts and/or overtime as required.
• One year of experience in one or a combination of: Cable Splicer, Customer Engineer-Data Application, Customer Equipment Technician, Customer Zone Technician II, Customer Zone Technician I, Equipment Installer, Fiber Customer Support Analyst, Fiber Network Technician.

Education
Degree in electronics technology from an accredited or recognized educational institution or equivalent experience.

Frontier Communications does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, marital status, citizenship status, disability, sexual orientation, veteran status or any other protected class.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.