Fiber & Network Field Technician - OSP Specialist

Direct Communications; Unity (ME); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with 6% match

Paid time off

Job summary

Direct Communications is hiring for an Outside Fiber Plant role in Unity, ME. You will troubleshoot and fix complex internet, landline, and DSL issues, acting as a bridge between high-tech network work and customers who rely on it.

The position requires 3+ years in telecom troubleshooting, knowledge of fiber/DSL/landline services, and this role operates Monday through Friday in our OSP team.

Qualifications

• High School diploma or equivalent required; computer-related field certifications preferred.
• 3+ years of experience in troubleshooting telecommunications, internet technology, systems and hardware.
• 2+ years of experience with fiber, DSL and landline services preferred.

Responsibilities

• Provision subscriber internet and telephone services to enable access.
• Troubleshoot and resolve higher-level service and hardware issues (Tier 2) for landlines, fiber, DSL, and cable internet.
• Monitor systems to identify potential service issues and proactively contact customers.
• Stay current on cutting-edge technologies (outdoor Wi‑Fi, managed routers) and apply where relevant.
• Assist with installations and confirmations to support field team success.
• Work Monday–Friday in a regular weekly schedule.

Skills

Troubleshooting

Customer service

Problem solving

Teamwork

Education

High School diploma or equivalent

Computer-related field certifications

Tools

Fiber technology

DSL

Landline services

Outdoor Wi‑Fi

Job description

Direct Communications is hiring for an Outside Fiber Plant role in Unity, ME. You will troubleshoot and fix complex internet, landline, and DSL issues, acting as a bridge between high-tech network work and customers who rely on it.

The position requires 3+ years in telecom troubleshooting, knowledge of fiber/DSL/landline services, and this role operates Monday through Friday in our OSP team.