Fiber Internet Retail Sales & Solutions Specialist

Shentel; Suffolk (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Uncapped commission

Job summary

Shentel's Glo Fiber Retail Sales & Customer Solutions Representative role is based in-store, with base pay plus uncapped commissions and paid training. You’ll engage customers, explain fiber options, and represent a growing brand in the community.

Success comes from strong communication, resilience, and a customer-first mindset, with a typical 9:00 a.m.–6:00 p.m. schedule and rotating Saturdays. Benefits include health and retirement plans.

Qualifications

• Goal-driven and motivated by performance-based earnings.
• Strong communicator who builds rapport easily.
• Resilient, self-motivated, and comfortable working independently.
• Customer-focused, professional, and excited to represent Glo Fiber in the community.

Responsibilities

• Welcome and assist customers through face-to-face interactions in the Glo Fiber store.
• Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers.
• Ask thoughtful questions, identify customer needs, and recommend Glo Fiber solutions.
• Build relationships, follow up with customers, and grow your customer base.
• Use the sales techniques learned through paid training to meet and exceed goals.
• Process customer payments by credit card and cash.

Skills

Sales

Customer Service

Communication

Problem Solving

Job description

Shentel's Glo Fiber Retail Sales & Customer Solutions Representative role is based in-store, with base pay plus uncapped commissions and paid training. You’ll engage customers, explain fiber options, and represent a growing brand in the community.

Success comes from strong communication, resilience, and a customer-first mindset, with a typical 9:00 a.m.–6:00 p.m. schedule and rotating Saturdays. Benefits include health and retirement plans.