Retail Sales & Customer Solutions Representative for Glo Fiber

Shentel in; Chillicothe (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company contribution

Paid time off & holidays

Paid training

Job summary

Glo Fiber, backed by Shentel, seeks a Retail Sales & Customer Solutions Representative. This in-store role combines customer service with sales in a fast-growing fiber brand, offering a base salary plus uncapped commissions and ongoing coaching.

You'll enjoy paid onboarding, product training, and a team-focused environment. Benefits include health coverage, a 401(k) with company contributions, and paid time off. Schedule typically runs 9:00 a.m.–6:00 p.m. with rotating Saturdays.

Qualifications

• Energetic, people-facing role with strong communication skills.
• Ability to build rapport and solve customer problems.

Responsibilities

• Welcome and assist customers in-store.
• Provide sales and service support via in-store and inbound calls; make outbound warm calls.
• Ask questions to identify needs and recommend Glo Fiber solutions.
• Build relationships, follow up with customers, and grow the customer base.
• Process payments by credit card and cash.

Job description

Retail Sales & Customer Solutions Representative for Glo Fiber (Finance)

Build a Career Where Your Effort Pays Off — $60K-$80K+ Earning Potential

• $60,000-$80,000+ target earning potential through base pay, uncapped commission, and performance-based earnings
• Paid training, coaching, and ongoing support to help you succeed
• Opportunity to represent a growing fiber internet brand in your local community

Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Glo Fiber Retail Sales & Customer Solutions Representative, you'll help customers choose reliable, high-speed fiber internet while building a rewarding sales career with a team that invests in your success.

High performers in this role have the opportunity to earn $80,000+ annually through base salary, uncapped commission, and performance-based earnings.

What You'll Gain

• Base salary + uncapped commission
• Paid training with ongoing coaching and team support
• Medical, dental, vision, and life insurance
• 401(k) with company contribution
• Paid time off, holidays, and more

There is no cap on earnings — motivated team members have the opportunity to grow their income as they grow their customer base.

About the Opportunity

In this customer-facing role, you'll engage with customers in the Glo Fiber store and by phone, helping them understand their options and choose services that fit their needs. You'll serve as a trusted guide, a problem solver, and a brand ambassador for Glo Fiber in the community.

What You'll Do

• Welcome and assist customers through face-to-face interactions in the Glo Fiber store

• Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
• Ask thoughtful questions, identify customer needs, and recommend Glo Fiber solutions

• Build relationships, follow up with customers, and grow your customer base
• Use the sales techniques learned through paid training to meet and exceed goals
• Process customer payments by credit card and cash

Training & Support from Day One

• Paid onboarding and product training
• Sales coaching, shadowing, and ongoing support
• A collaborative team environment where you can learn, grow, and win together

You won't be expected to figure it out on your own — we'll help you build the knowledge, confidence, and sales skills to succeed.

You’ll Thrive Here If You Are

• Goal-driven and motivated by performance-based earnings
• A strong communicator who builds rapport easily
• Resilient, self-motivated, and comfortable working independently
• Customer-focused, professional, and excited to represent Glo Fiber in the community

What Success Looks Like

• Consistently meeting and exceeding sales targets
• Building strong customer relationships through follow-up and service
• Working a 9:00 a.m.-6:00 p.m. schedule with rotating Saturdays
• Representing Glo Fiber as a trusted brand ambassador in the store and community

Why Glo Fiber

At Glo Fiber, you'll be part of a growing brand that helps connect communities with fast, reliable fiber internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel's 100+ year history of service and growth, Glo Fiber offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you're ready to grow your income, strengthen your skills, and make an impact in your community, we'd like to meet you. Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [e-mail]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

EEO is the Law and Pay Transparency