Fiber Installer: Home WiFi & Fast Internet

IQ Fiber; Orangeburg (SC); On-site; USD 52,000 - 72,000; Full time

Job summary

IQ Fiber is seeking a Fiber Installation Technician responsible for installing IQ Fiber's FTTH service, configuring in-home Wi‑Fi, and obtaining customer acceptance. This is a hands‑on, customer‑facing role for in-home and business installations, backed by fiber broadband experience.

You will diagnose issues, coordinate with dispatch, and ensure quality, safe, and timely service while maintaining professional communication with customers throughout the process.

Qualifications

• 2+ years of broadband installation and maintenance experience.
• Minimum 6 months of fiber optics installation and maintenance experience.
• Valid driver's license and driving record.
• Ability to set up Wi‑Fi networks and diagnose connectivity issues.
• Strong problem-solving skills and safety awareness.

Responsibilities

• Perform fiber internet installations and resolve service tickets following codes and procedures.
• Set up initial Wi‑Fi networks and diagnose hardware/software issues.
• Perform basic fiber splicing and maintenance using GPON equipment.
• Document actions, quality measures, readings, and resolutions in tickets.
• Meet or exceed KPIs including install completion, quality, CSAT, MTTR.
• Interact with customers professionally and coordinate with dispatch and internal teams.

Skills

Broadband installation

GPON knowledge

Wi-Fi setup & troubleshooting

Customer service

Education

High school diploma or GED

Tools

GPON equipment

Job description

IQ Fiber is seeking a Fiber Installation Technician responsible for installing IQ Fiber's FTTH service, configuring in-home Wi‑Fi, and obtaining customer acceptance. This is a hands‑on, customer‑facing role for in-home and business installations, backed by fiber broadband experience.

You will diagnose issues, coordinate with dispatch, and ensure quality, safe, and timely service while maintaining professional communication with customers throughout the process.