Fiber Install & Wi‑Fi Setup Technician

IQ Fiber; Clearwater (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

IQ Fiber Clearwater, Florida, is seeking a hands-on Fiber Installation Technician to install fiber internet, configure Wi‑Fi routers, test services, and obtain customer acceptance. This role also handles service calls, changes, and disconnects, with a focus on high-quality installation and customer satisfaction.

The ideal candidate has 2+ years in broadband installation, experience with GPON, and strong interpersonal skills to provide a positive in-home customer experience.

Qualifications

• High school diploma or GED, or equivalent experience.
• 2+ years broadband installation and maintenance experience, including 6+ months of fiber optics installation.
• Valid driver's license, auto insurance, and a satisfactory driving record.
• Ability to set up Wi‑Fi networks and diagnose and resolve connectivity issues.
• Ability to document actions and resolutions in company systems.
• Ability to meet or exceed KPIs for install completion, quality, CSAT and MTTR.

Responsibilities

• Perform fiber internet installations and follow safety codes.
• Set up initial Wi‑Fi networks and diagnose connectivity issues.
• Perform basic fiber splicing and maintenance with GPON equipment.
• Document actions and resolutions in installation orders or service tickets.
• Meet or exceed performance metrics for installs and CSAT.
• Coordinate with dispatch and internal teams to complete jobs.
• Arrive on time with required gear and prepare installations.

Skills

Wi-Fi setup

Troubleshooting

Customer interaction

Team coordination

Safety awareness

Education

High school diploma or GED

Tools

GPON equipment

Cable testing tools

Job description

IQ Fiber Clearwater, Florida, is seeking a hands-on Fiber Installation Technician to install fiber internet, configure Wi‑Fi routers, test services, and obtain customer acceptance. This role also handles service calls, changes, and disconnects, with a focus on high-quality installation and customer satisfaction.

The ideal candidate has 2+ years in broadband installation, experience with GPON, and strong interpersonal skills to provide a positive in-home customer experience.