Fiber Install & Home Wi‑Fi Technician

IQ Fiber

Dover (DE)

On-site

USD 44,000 - 62,000

Full time

2 days ago

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Job summary

IQ Fiber is seeking a Fiber Installation Technician to handle installations, Wi-Fi configuration, testing, and customer acceptance of our FTTH service. This hands-on, customer-facing role works in customers' homes and businesses, bringing expertise in installing and repairing fiber broadband.

You will join a team that prioritizes safety, quality, and reliable service. Ideal candidates will demonstrate strong interpersonal skills, punctuality, and the ability to troubleshoot both hardware and

Qualifications

Minimum 2+ years in broadband installation and maintenance, including at least 6 months of fiber optics experience.
Hands-on with GPON equipment and basic fiber splicing.
Valid driver's license, auto insurance, and clean driving record.
Ability to set up and troubleshoot Wi‑Fi networks and connectivity.
Strong communication to interact with customers and internal teams.

Responsibilities

Carry out fiber internet installations and resolve service tickets following safety codes and procedures.
Set up initial Wi‑Fi networks and diagnose hardware/software issues.
Perform basic fiber splicing and maintenance using GPON equipment.
Document actions, readings, and resolutions in tickets.
Maintain professional customer interaction and coordinate with dispatch.
Attend to overtime and after-hours callouts as needed.