Field Fiber Installer – Home & Business Internet

IQ Fiber; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

IQ Fiber is hiring a Fiber Installation Technician to handle the installation, Wi‑Fi configuration, testing, and customer acceptance of our FTTH service. You’ll respond to service calls, changes, and disconnects while delivering professional in‑home service.

This is a hands‑on field role requiring strong interpersonal skills and experience installing and repairing fiber broadband in varied indoor/outdoor settings.

Qualifications

• 2+ years of broadband installation and maintenance experience.
• Minimum 6 months fiber optics installation/maintenance.
• Working knowledge of GPON and related equipment, and basic fiber splicing.
• Must have valid driver's license and auto insurance.
• Ability to configure Wi-Fi networks and diagnose connectivity issues.
• Comfort working in customer homes and businesses.

Responsibilities

• Perform assigned fiber internet installations and resolve service tickets following established codes and procedures.
• Set up initial Wi‑Fi networks and diagnose hardware/software issues related to internet and Wi‑Fi connectivity.
• Perform basic fiber splicing and maintenance using GPON terminals and equipment.
• Document actions, readings, and resolutions in installation orders or service tickets.
• Meet or exceed KPIs including install completion, quality, CSAT, and MTTR.
• Interact with customers professionally to explain IQ Fiber products and services.
• Coordinate with dispatch and internal teams to complete assignments on time.
• Arrive on time in professional attire with safety gear and materials needed.
• Operate and maintain vehicles and equipment per safety standards.
• Perform other duties as assigned.

Skills

Customer-facing

Interpersonal skills

Problem solving

Communication

Education

High school diploma or GED

Tools

GPON equipment

Fiber splicing tools

Wi-Fi router configuration tools

Job description

IQ Fiber is hiring a Fiber Installation Technician to handle the installation, Wi‑Fi configuration, testing, and customer acceptance of our FTTH service. You’ll respond to service calls, changes, and disconnects while delivering professional in‑home service.

This is a hands‑on field role requiring strong interpersonal skills and experience installing and repairing fiber broadband in varied indoor/outdoor settings.