Fiber I&R Technician - North Carolina

CS Contract Solutions; Hickory (NC); On-site; USD 104,000 - 208,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

401(k)

Job summary

CS Contract Solutions in Hickory, NC is hiring a Fiber I&R Technician. This full-time, W-2 role involves installing, maintaining, and repairing fiber optic internet services for residential and commercial customers across the assigned region.

You will work on a production-based pay plan with estimated annual earnings from $104,000 to $208,000. Training is provided, and you must bring your own vehicle and tools, pass background checks, and comply with safety standards.

Qualifications

• Experience with fiber optic internet and home phone service preferred.
• Own vehicle and ladder rack required.
• Must pass background check, MVR, and drug test.

Responsibilities

• Install, maintain, and repair fiber optic systems for customers.
• Complete pre/post-install work orders and verify service performance.
• Provide clear product education to customers.
• Follow safety rules and OSHA regulations.
• Log work orders and time in internal systems.
• Support other technicians and adapt to new processes.

Skills

Communication skills

Interpersonal skills

Lifting up to 80 lbs

Tools

Tools & safety equipment

Job description

The Fiber I&R Technician installs, maintains, and repairs fiber optic internet services for residential and commercial customers in North Carolina. This is a full-time, W-2 position with CS Contract Solutions — you'll be employed directly by CS and deployed to work on behalf of our telecom carrier clients across your assigned region. As a field technician, you must be flexible with work locations as client project needs shift, and you'll be expected to deliver world-class quality installations along with clear product education for every customer.

Fiber I&R Technician – Hickory, NC

Role Summary

The Fiber I&R Technician installs, maintains, and repairs fiber optic internet services for residential and commercial customers in North Carolina. This is a full-time, W-2 position with CS Contract Solutions — you'll be employed directly by CS and deployed to work on behalf of our telecom carrier clients across your assigned region. As a field technician, you must be flexible with work locations as client project needs shift, and you'll be expected to deliver world-class quality installations along with clear product education for every customer.

Location & Travel

Primary service area(s): Hickory, NC

Training: This role requires a paid one‑week training program in Bedford, NH, including travel and overnight lodging, shortly after hire.

Compensation & Pay Structure

This is a production-based pay position (per completed job), not a fixed hourly or salary rate.

Estimated annual earnings range: $104,000 – $208,000, reflecting typical to top‑performing technicians once fully ramped. Specific pay details will be shared upon resume submission.

Paid training is available for all skill levels.

Why Work for CS Contract Solutions and its Family of Companies?

• Highly competitive, production-based pay, with health, vision, and dental insurance, PTO, and 401(k).
• CS is growing rapidly and believes in promoting from within, with many growth opportunities available.
• Greenhorn and remedial paid training for all skill levels — we keep our axes sharp.
• A culture that supports technicians in the field, because a supported technician is a productive technician, and a productive technician is a happy technician.
• Incentivized competitions that reward safety and quality — a bonus for doing what's already required.

What We Are Looking For...

Someone who takes pride in doing their best every day to deliver a quality product. Individuals who anticipate customers' needs to offer them solutions for today and tomorrow. A person who listens to understand, not to respond. At CS we have a set of core values that we operate under — to work here, you will need to align with them.

• Honesty and Integrity
• Attitude Over Skills
• Courage in Communications
• The 3 E's. Effort, Energy, and Execution
• Keep Your Axe Sharp

Role and Responsibilities

• Install, maintain, and repair fiber optic systems — including placing aerial or buried drops and interior/exterior wiring — for residential and commercial customers.
• Complete pre-install work orders and post-install service verification, confirming internet, phone, and (if applicable) TV service performance before leaving the job site.
• Provide clear product education to customers to ensure satisfaction and reduce repeat visits.
• Observe all safety rules and OSHA regulations, including safe work at heights and in confined spaces.
• Keep scheduled customer appointments, and log work orders and time accurately using internal systems.
• Maintain minimum acceptable metrics for Repeats, Productivity, and Completions.
• Assist other technicians and adapt to new processes and information as the job requires.

Qualifications and Educational Requirements

• Fiber optic internet and home phone service experience preferred; paid training provided for all skill levels.
• Must have your own truck, van, or SUV with a ladder rack, plus your own tools and safety equipment per the company’s required checklist.
• Smartphone, laptop, and Microsoft Excel required.
• Ability to lift up to 80 lbs unassisted.
• Effective communication and interpersonal skills, with the ability to multi‑task and work as part of a team.
• Must pass background check, MVR screen, and drug test.
• Ability to work overtime and weekends depending on customer and client needs.