Fiber I&R Travel Technician

CS Contract Solutions; Bedford (NH); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

Per diem

Job summary

CS Contract Solutions is seeking a Fiber I&R Travel Technician/Field Technician to install fiber optic internet services for residential and commercial customers across Maine, Vermont, and New Hampshire. The role is full-time with travel, per diem for days worked, and a focus on safety and quality.

Training is provided and growth opportunities exist within the company. You'll need a vehicle, tools, and the ability to lift up to 80 lbs, with strong customer service and teamwork to meet metrics

Qualifications

• Fiber optic internet and home phone service experience preferred.
• Must have own truck, van, or SUV with a ladder rack.
• Must have own tools to perform the job.
• Smartphone and Laptop are required.
• Must have Microsoft Excel.
• Lift up to 80lbs unassisted.
• Effective communication skills and ability to multi-task.
• Excellent interpersonal skills and teamwork.
• Must pass background check, MVR screen, and drug test.
• Must be accountable and dependable.
• Must have the ability to work overtime and on weekends depending on the needs of the customer.
• Have an ability to take input from customers, supervisors, leads and co-workers to problem solve and improve skills.

Responsibilities

• Installation, maintenance, and repairing of fiber optic systems for residential and commercial customers.
• Ensuring adequate performance of internet, phone and if applicable, television services
• Complete pre-install work order and post-install service verification and customer education to ensure customer satisfaction.
• Place aerial or buried fiber optic drops and install interior and exterior wiring.
• Observe all safety rules and OSHA regulations.
• Work at heights by using/setting up various types of ladders.
• Work in confined spaces.
• Teamwork - Assist other technicians in the performance of their duties when requested.
• Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Have an ability to adapt to new processes and new information frequently.
• Use internal systems for work order notation and time keeping.
• Keep customer appointments.
• Maintain minimum acceptable metrics with Repeats, Productivity, and Completions.
• The ability to relocate throughout different regions of NNE periodically, to maintain the client’s work volumes.

Skills

Honesty and Integrity

Courage in Communications

Effort Energy Execution

Keep Your Axe Sharp

Job description

The Fiber I&R Travel Technician/Field Technician position is in Maine, Vermont, and New Hampshire, and is full-time. The primary function is to install fiber optic internet services, providing world class quality, and product education for residential and commercial customers. As a travel technician you must be flexible with work locations, as client deems necessary. Travel technicians shall receive per diem in perpetuity for each day worked.

Why Work for CS Contract Solutions and its family of companies?

We offer highly competitive pay, health, vision, and dental insurance, PTO, and 401k. CS is growing rapidly and believes in promoting from within. We have many growth opportunities available.

We offer greenhorn and remedial paid training for all skill levels. We keep our axes sharp.

Our culture is one that recognizes people are a company’s number one asset. It is our goal to make sure you are supported in the field. We believe a supported technician is a productive technician, and a productive technician is a happy technician.

We have incentivized competitions that promote safety and quality where you receive a bonus for doing what is already required.

What we are looking for...

Someone who takes pride in doing their best every day to deliver a quality product. Individuals who anticipate customers’ needs to offer them solutions for today and tomorrow. A person who listens to understand and not to respond. At CS we have a set of core values that we operate under. To work here, you will need to align with them.

• Honesty and Integrity
• Courage in Communications
• The 3 E’s. Effort, Energy, and Execution
• Keep Your Axe Sharp

Role and Responsibilities for Fiber I&R Travel Technician/Field Technician

• Installation, maintenance, and repairing of fiber optic systems for residential and commercial customers.
• Ensuring adequate performance of internet, phone and if applicable, television services
• Complete pre-install work order and post-install service verification and customer education to ensure customer satisfaction.
• Place aerial or buried fiber optic drops and install interior and exterior wiring.
• Observe all safety rules and OSHA regulations.
• Work at heights by using/setting up various types of ladders.
• Work in confined spaces.
• Teamwork - Assist other technicians in the performance of their duties when requested.
• Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Have an ability to adapt to new processes and new information frequently.
• Use internal systems for work order notation and time keeping.
• Keep customer appointments.
• Maintain minimum acceptable metrics with Repeats, Productivity, and Completions.
• The ability to relocate throughout different regions of NNE periodically, to maintain the client’s work volumes.

Qualifications and Educational Requirements for Fiber I&R Travel Technician/Field Technician

• Fiber optic internet and home phone service experience preferred. We do offer paid training.
• Must satisfy company required tools and safety equipment checklist.
• Must have own truck, van, or SUV with a ladder rack.
• Must have own tools to perform the job.
• Smartphone and Laptop are required.
• Must have Microsoft Excel.
• Lift up to 80lbs unassisted.
• Effective communication skills and ability to multi-task.
• Excellent interpersonal skills and teamwork.
• Must pass background check, MVR screen, and drug test.
• Must be accountable and dependable.
• Must have the ability to work overtime and on weekends depending on the needs of the customer.
• Have an ability to take input from customers, supervisors, leads and co-workers to problem solve and improve skills.

Compensation

The pay is production based. Rates will be provided upon resume submission. Paid training available.