Fiber Field Operations Lead

Ripple Fiber Inc.; Saginaw Charter Township (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Competitive pay

Job summary

Ripple Fiber Inc. in Midland/Saginaw, MI is seeking an Operations Field Supervisor to lead day-to-day field operations for FTTH installation teams. You will supervise crews, coordinate scheduling, ensure safety and quality, and interact with customers to resolve installation issues.

The role requires experience in fiber/broadband installations, leadership, and willingness to travel locally, with competitive benefits and growth opportunities within a dynamic, community-focused company.

Qualifications

• FTTH / in-home fiber install operations experience.
• High School diploma or equivalent; technical/trade schooling preferred.
• 3+ years of fiber/broadband/telecom installation or field operations.
• 1+ year in a leadership or supervisory capacity over installers or field technicians.
• Valid driver’s license and clean driving record; ability to travel locally.
• Certifications in fiber optics or broadband (CFOT, SCTE, etc.) preferred.
• Experience with routing, scheduling, and dispatch planning.

Responsibilities

• Supervise, mentor, and evaluate installation technicians and crews.
• Be field-based: participate in installs, trouble tickets, and spot troubleshooting when needed.
• Coordinate daily work assignment, routing, scheduling, and dispatching of installation crews.
• Monitor installation quality, compliance with SOPs, safety, and company standards.
• Perform spot quality audits, ride-alongs, and inspections to enforce workmanship and consistency.
• Escalate persistent issues to Regional Ops Manager, and lead remediation plans locally.
• Ensure each installer meets productivity targets (jobs per day, adherence, first-time success).
• Interface with customers on installation issues, escalate complaints, and lead resolution efforts.
• Support new technician onboarding, training, and coaching on best practices.
• Track and maintain field metrics: completion rate, rework, missed appointments, dispatch efficiency.
• Coordinate with logistics / supply chain for parts, materials, and tools to avoid job delays.
• Enforce safety protocols, ensure crews have PPE, follow ladder / site safety rules.
• Collaborate with program, operations, and engineering teams to relay field feedback and improve processes.
• Maintain accurate field documentation, job records, and reporting for your team.

Skills

Leadership

Field operations

Routing & dispatching

Troubleshooting

Education

High School diploma or equivalent

Technical/trade schooling preferred

Tools

Mobile dispatch systems

Job description

Ripple Fiber Inc. in Midland/Saginaw, MI is seeking an Operations Field Supervisor to lead day-to-day field operations for FTTH installation teams. You will supervise crews, coordinate scheduling, ensure safety and quality, and interact with customers to resolve installation issues.

The role requires experience in fiber/broadband installations, leadership, and willingness to travel locally, with competitive benefits and growth opportunities within a dynamic, community-focused company.