Fiber Customer Care Specialist

Knoxville Utilities Board; Knoxville (TN); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Knoxville Utilities Board seeks a Customer Service Representative to act as the voice of exceptional service. You will resolve issues on the first call, own customer concerns, and deliver accurate information about billing, products, and services with urgency.

Flexibility for nights, weekends, and overtime is required to cover a 7am–9pm schedule, Tuesday through Saturday. In this role you will communicate clearly, gather information, and provide reliable support in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Excellent written and spoken communication.
• Strong customer service and problem-solving skills.
• Proficient data entry and basic PC skills.
• Valid driver’s license required for Level II and above.

Responsabilités

• Resolve issues on the first call and own customer concerns.
• Provide accurate information about billing cycles, processes, products, and services.
• Demonstrate reliability, punctuality, and flexibility with varying schedules.
• Work nights, weekends, and overtime as needed; schedules may vary with call volume.

Connaissances

Written and verbal communication

Customer service

Problem solving

Data entry

Valid driver’s license

Formation

High School Diploma or equivalent

Outils

MS Office (Outlook, Excel, Word, Access)

Description du poste

Knoxville Utilities Board seeks a Customer Service Representative to act as the voice of exceptional service. You will resolve issues on the first call, own customer concerns, and deliver accurate information about billing, products, and services with urgency.

Flexibility for nights, weekends, and overtime is required to cover a 7am–9pm schedule, Tuesday through Saturday. In this role you will communicate clearly, gather information, and provide reliable support in a fast-paced environment.