FFSC Call Center & Admin Support Specialist

NAVBASE San Diego; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

NAVBASE San Diego is seeking an office clerk/administrative support role to handle a high volume of inbound Navy calls for FFSC Centralized Scheduling Call Center. The incumbent must assess crises and respond conscientiously to emergencies, providing accurate information and maintaining records.

The position emphasizes knowledge of FFSP regulations, strong written and verbal communication, and proficient computer skills to manage files and reports while supporting a busy, customer-focused

Qualifications

• Knowledge of FFSP policies, regulations, procedures, and reporting requirements governing FFSP programs.
• Strong communication skills to obtain information and explain regulations and agency procedures; diplomacy and tact with clients in stressful situations.
• Proficiency in English grammar, writing, and formatting, and ability to manage office files and reporting records.
• Proficiency with personal computer software used by FFSP; fully qualified typist with text insertion, deletion, retrieval, editing functions.

Responsibilities

• Provide office clerical and administrative support to handle a high volume of inbound customer calls for the Navy Region Southwest FFSC Centralized Scheduling Call Center.
• Ability to instantly assess and respond appropriately and conscientiously to crisis situations.

Job description

NAVBASE San Diego is seeking an office clerk/administrative support role to handle a high volume of inbound Navy calls for FFSC Centralized Scheduling Call Center. The incumbent must assess crises and respond conscientiously to emergencies, providing accurate information and maintaining records.

The position emphasizes knowledge of FFSP regulations, strong written and verbal communication, and proficient computer skills to manage files and reports while supporting a busy, customer-focused