Compassionate Patient Services Scheduler

UNC Fertility; Massachusetts; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

Paid Time Off & Holidays

Life Insurance & AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Everleap Fertility in Concord, MA is seeking a Patient Services Scheduler to coordinate appointments, procedures, and physician schedules. You will serve as the primary contact for patients, ensuring a welcoming experience and smooth access to fertility care.

The role emphasizes attention to detail in a fast-paced healthcare setting, collaboration with care teams, and accurate documentation in the EMR. Schedule is Monday through Friday, 9:00 am–5:00 pm, with benefits for eligible staff.

Qualifications

• High School Diploma or GED required.
• 2+ years’ experience in a similar scheduling role preferred.
• 3+ years’ experience in a customer service setting."Experience with medical office software (EMR) preferred."

Responsibilities

• Manages schedule of assigned provider(s) and resolves scheduling conflicts with recommended solutions.
• Schedules and confirms patient appointments and records notes in the EMR.
• Assesses appointment alignment with provider indicated diagnoses.
• Documents informed consent for appointments as needed.
• Communicates test preparations, arrival times, and directions to patients.
• Collaboration with care team to coordinate total patient care.
• Assures patient comfort by addressing anxieties and questions.
• Maintains accurate medical records and follows up on missing forms.
• Performs additional duties to support department and organization.

Skills

Scheduling experience

Customer service

Education

High School Diploma or GED

Tools

EMR software

Job description

Everleap Fertility in Concord, MA is seeking a Patient Services Scheduler to coordinate appointments, procedures, and physician schedules. You will serve as the primary contact for patients, ensuring a welcoming experience and smooth access to fertility care.

The role emphasizes attention to detail in a fast-paced healthcare setting, collaboration with care teams, and accurate documentation in the EMR. Schedule is Monday through Friday, 9:00 am–5:00 pm, with benefits for eligible staff.