Concord Patient Services Scheduler | Healthcare Coordination

Boston IVF; Massachusetts; On-site; USD 32,000 - 36,000; Full time

Job summary

Everleap Fertility, formerly part of Boston IVF, is seeking a Patient Services Scheduler in Concord, MA. You will coordinate patient appointments, manage provider calendars, and communicate scheduling details to patients with empathy and accuracy.

The role requires strong organizational skills, healthcare experience, and proficiency with EMR systems to support seamless patient journeys and exceptional service.

Qualifications

• High School Diploma or equivalent (GED) - required.
• 2+ years’ practical experience in a similar position.
• 3+ years’ practical experience in customer service.
• Experience in medical/healthcare industry preferred.
• Experience with medical office software (EMR) preferred.

Responsibilities

• Manages schedule of assigned provider(s); assesses scheduling conflicts and proposes solutions.
• Schedules and confirms patient appointments and enters notes for scheduling in the EMR.
• Uses clinical knowledge to ensure appointments align with provider diagnoses/indications.
• Obtains informed consent documentation as needed.
• Provides patient information on test prep, arrival times, and directions; answers questions.
• Coordinates with care team to ensure total patient care.
• Reassures patients by addressing anxieties and questions.
• Ensures accurate documentation in medical records and follows up on missing items.
• Performs other related duties to support department and organizational goals.

Skills

High School Diploma or equivalent

2+ years experience in a similar role

3+ years experience in customer care/–

Healthcare industry experience

EMR software experience

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Everleap Fertility, formerly part of Boston IVF, is seeking a Patient Services Scheduler in Concord, MA. You will coordinate patient appointments, manage provider calendars, and communicate scheduling details to patients with empathy and accuracy.

The role requires strong organizational skills, healthcare experience, and proficiency with EMR systems to support seamless patient journeys and exceptional service.