Fertility Clinic Concierge & Operations Coordinator

Kindbody; Rogers (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Kindbody’s Rogers clinic is seeking an experienced Practice Coordinator to join a fast-paced, growing team. You will be the first point of contact for patients, manage front desk duties, scheduling, and EMR processes.

This full-time role requires strong communication, attention to detail, and a customer-first mindset; experience with medical billing and insurance is a plus. You will support operations across patient care and clinic activities at our Rogers location.

Qualifications

• 2+ years of administrative or receptionist experience in a fast-paced medical office.
• Passion for women’s health and fertility is a plus.
• Strong communication and teamwork skills.

Responsibilities

• Greet patients at front desk with a warm, friendly welcome.
• Check patients in and out through the EMR calendar.
• Ensure intake forms and insurance information are on file before appointments.
• Serve beverages and manage guest belongings.
• Maintain clinic reception and lobby cleanliness.
• Restock retail displays and maintain display cleanliness.
• Assist with merchandising and inventory projects.
• Provide exceptional service representative of Kindbody.
• Oversee clinic schedule and assist with booking and rescheduling.
• Troubleshoot scheduling issues and update patient portal as needed.
• Escalate scheduling concerns to the clinical team when necessary.
• Handle billing and insurance questions, payments, refunds, and balance statements.
• Maintain ethics in handling patient payments.
• Manage inbound communications (phone, email, chat) and respond promptly.
• Communicate supply needs to HQ and coordinate operations.
• Support event preparation and setup as needed.
• Sell packages, products, and memberships.
• Other duties as assigned.

Skills

Customer service

Communication

Team player

Multitasking

Detail-oriented

Tools

EMR calendar

Job description

Kindbody’s Rogers clinic is seeking an experienced Practice Coordinator to join a fast-paced, growing team. You will be the first point of contact for patients, manage front desk duties, scheduling, and EMR processes.

This full-time role requires strong communication, attention to detail, and a customer-first mindset; experience with medical billing and insurance is a plus. You will support operations across patient care and clinic activities at our Rogers location.