Fertility Care: Patient Experience Concierge

Pinnacle Fertility, Inc.; Kirkland (WA); Hybrid; USD 29,000 - 44,000; Full time

Benefits offered by this job

Healthcare

PTO & holidays

Retirement plan

Job summary

Pinnacle Fertility, Inc. is seeking a Patient Experience Coordinator in Kirkland, WA to guide patients through financial processes and clarify their obligations. This onsite, full-time role supports clinical and administrative teams with compassionate service.

No fertility experience is required; training is provided. You will welcome patients, verify information, coordinate scheduling, and maintain confidential records while collaborating across clinics.

Qualifications

• 1–2 years in customer service, hospitality, healthcare, medical office, or patient-facing environment preferred.
• Strong communication, organization, and problem-solving skills.
• Compassionate, patient-focused approach with attention to detail.

Responsibilities

• Greet and check-in patients, creating a professional, compassionate experience.
• Verify demographic, insurance, and appointment information.
• Manage incoming calls, questions, and appointment scheduling.

Skills

Customer service

Healthcare setting

Communication

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Pinnacle Fertility, Inc. is seeking a Patient Experience Coordinator in Kirkland, WA to guide patients through financial processes and clarify their obligations. This onsite, full-time role supports clinical and administrative teams with compassionate service.

No fertility experience is required; training is provided. You will welcome patients, verify information, coordinate scheduling, and maintain confidential records while collaborating across clinics.