Fertility Care Coordinator: Guide Treatments & Appointments

Ccrm-Fertility; Boston (MA); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Generous PTO & holidays

Medical, Dental & Vision Insurance

401(k) with company match

Life insurance

Employee Assistance Program (EAP)

Short-Term Disability

Flexible spending (FSA/HSA)

Health Savings Account

Paid Family Medical Leave

Professional Development & Training

Bonus Potential

Overtime Pay

Holiday Differential Pay

Job summary

CCRM Fertility is seeking a Patient Care Coordinator in Boston to serve as a liaison between clinical staff and patients, coordinating expenses, clinical care, and administrative needs. You will collaborate with Nurse Coordinators and take daily direction from the Nurse Manager.

The role requires supporting the RN with new patient appointments and maintaining patient consent records, lab work, and treatment plans, while ensuring HIPAA compliance and smooth patient flow.

Qualifications

• High School Diploma or equivalent is required.
• Medical Assistant Certification or equivalent preferred.
• Experience in reproductive medicine or Women’s health preferred.

Responsibilities

• Assist the RN with new patient appointments and provide support to the nursing staff.
• Initiate checklist and chart audit and provide to RN once patient plan is established.
• Track and audit all patient consent forms, alert RN of any deficiencies, and conduct patient follow-up for any missing consents or labs.
• Track patient workup to ensure current preconceptual labs, communicable testing, pap smear, annual exam, and mammogram (if applicable) are complete.
• Send abnormal labs/preconceptual labs to RN for physician review.
• Educate new patients after initial consultation with physician, prior to discharge, and refer to the primary nurse if immediate cycling is anticipated.
• Review and verify all IVF/FET Care plans are completed.
• Coordinate treatment plans with RN and physician to monitor testing and treatment cycle and schedule appointments according to treatment protocol.
• Release/obtain medical records to/from patients, authorized providers, and insurance carriers; maintain compliance with HIPAA laws and regulations.
• Maintain physician correspondence for new patient referrals, graduating patients, clinical notes, embryo transfer follow-ups, pregnancy outcomes, and birth congratulations.
• Monitor out-of-town patient lab work and results.
• Coordinate with nursing team to ensure lab work/results are recorded in chart.
• Monitor IVF treatment process and ensure timely patient flow.
• Assist Nurse Manager with situations and patient issues as needed.
• Other duties as assigned.

Education

High School Diploma or equivalent

Medical Assistant Certification or equivalent

Experience in reproductive medicine or Women’s health

Job description

CCRM Fertility is seeking a Patient Care Coordinator in Boston to serve as a liaison between clinical staff and patients, coordinating expenses, clinical care, and administrative needs. You will collaborate with Nurse Coordinators and take daily direction from the Nurse Manager.

The role requires supporting the RN with new patient appointments and maintaining patient consent records, lab work, and treatment plans, while ensuring HIPAA compliance and smooth patient flow.