Fertility Care Concierge — Patient Services

US Fertility; Rockville (MD); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发

Job summary

US Fertility in Rockville, MD is seeking a Part-Time, on-site Patient Service Representative to join our team. You will maintain patient accounts, schedule appointments, and help patients understand benefits while delivering high-level customer service.

The role emphasizes empathy, accuracy, and teamwork with physicians and staff across our nationwide fertility centers. The ideal candidate has 2+ years of experience, knowledge of medical billing, and excellent communication skills.

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and providing high level of customer service.

Skills

Insurance knowledge

Medical terminology

Medical billing

OB/GYN experience

Communication skills

Customer service

Independent worker

Detail-oriented

Computer savvy

Job description

US Fertility in Rockville, MD is seeking a Part-Time, on-site Patient Service Representative to join our team. You will maintain patient accounts, schedule appointments, and help patients understand benefits while delivering high-level customer service.

The role emphasizes empathy, accuracy, and teamwork with physicians and staff across our nationwide fertility centers. The ideal candidate has 2+ years of experience, knowledge of medical billing, and excellent communication skills.