Patient Services Specialist — Compassionate Care & Growth

US Fertility; Solana Beach (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Tuition assistance

Bonus opportunities

Paid time off

Parental leave

Life insurance

Disability benefits

Fertility discount

Job summary

US Fertility is seeking a Patient Services Representative to join the team in Solana Beach, California. This role supports patient accounts, schedules appointments, and handles billing and benefits inquiries in a fast-paced, patient-centered environment.

We offer a comprehensive benefits package and opportunities for career growth within a national network of fertility centers. The schedule is Mon–Fri with some weekends/holidays; compensation is $21–$24 per hour, commensurate with experience.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and providing high level of customer service.

Skills

Strong communication

Customer service

Computer savvy

Medical terminology

Insurance knowledge

Independent worker

Attention to detail

Education

High School Diploma or equivalent

Job description

US Fertility is seeking a Patient Services Representative to join the team in Solana Beach, California. This role supports patient accounts, schedules appointments, and handles billing and benefits inquiries in a fast-paced, patient-centered environment.

We offer a comprehensive benefits package and opportunities for career growth within a national network of fertility centers. The schedule is Mon–Fri with some weekends/holidays; compensation is $21–$24 per hour, commensurate with experience.