Alaska Marine Highway System Dispatcher

Alaskajobs; Ketchikan (AK); On-site; USD 60,000 - 90,000; Full time

Job summary

The Alaska Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is seeking a highly motivated AMHS Dispatcher to join our team and help Keep Alaska Moving. You will coordinate crew assignments across Southeast and Southwest Alaska and match qualified mariners to vessels.

This role requires balancing qualifications, seniority, availability, travel, and contractual requirements while ensuring vessels are properly staffed and operations run smoothly.

Qualifications

• Graduation from high school or the equivalent and one year of advanced clerical experience equivalent to a Human Resource Assistant, Administrative Clerk 3 or Accounting Clerk 2 with the State of Alaska.
• One year of postsecondary education (32 semester hours or 48 quarter hours) may substitute for the required experience.
• High school graduation “equivalent” may substitute for the required experience.

Responsibilities

• Coordinate crew assignments across Southeast and Southwest Alaska to match qualified mariners to vessels.
• Respond quickly when schedules change or last-minute coverage is needed.
• Balance crew qualifications, seniority, availability, travel, and contractual requirements to keep vessels staffed safely.
• Coordinate travel, leave, payroll-related issues, and crew records with vessel employees, union representatives, and AMHS staff.

Skills

Leadership

Compliance

Analytical Thinking/Problem Solving

Education

High school diploma or equivalent

Postsecondary education substitute for experience

Job description

Job Description

ATTENTION ALL ALASKA RESIDENTS!

The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is a

seeking a highly motivated AMHS Dispatcher to join our team and play a pivotal role in

helping us

Keep Alaska Moving!

What you will be doing:

As an AMHS Dispatcher, you’ll play a key role in keeping Alaska’s ferry system moving. You’ll coordinate crew assignments across Southeast and Southwest Alaska, match qualified mariners to the right vessels, and respond quickly when schedules change or last-minute coverage is needed. You’ll balance crew qualifications, seniority, availability, travel, and contractual requirements while ensuring vessels remain safely and properly staffed. You’ll also coordinate travel, leave, payroll-related issues, and crew records while working closely with vessel employees, union representatives, and AMHS staff to keep operations running smoothly.

Our Dispatchers work in a team-oriented, fast-paced environment. They are responsible for scheduling and dispatching licensed and unlicensed employees on our vessels, assisting staff with various questions, and will serve as a resource for collective bargaining agreements.

Our organization, mission, and culture:

The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The benefits of joining our team:

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder.

The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information:

https://doa.alaska.gov/dop/workplace/benefits/

.

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.

The working environment you can expect:

This is a shoreside office position. If filled in Ketchikan, the position will be located at the AMHS Headquarters, 7037 North Tongass Highway in Ketchikan.

Southeast Alaska is a land of snow-capped mountains, the Pacific Ocean, and the largest national forest in the United States (Tongass). Old-growth trees in a temperate rain forest create clean air and clean water, as well as many opportunities for adventure. The local trails offer endless choices for getting into the woods or climbing mountains. Water-lovers enjoy ocean boating, diving, paddle boarding, and even surfing. There are rivers for white-water rafting and lakes, ocean and rivers for fishing. Locals and visitors avail themselves of the many cabins and camping options in and around Juneau. Winter brings a host of nordic and back country skiing possibilities. Southeast Alaska has an amazing array of cultural opportunities. Folk Festivals, Jazz and Classics, and Symphony bring a variety of world-class music every year. There are museums, professional theaters, and many art galleries. All of these things contribute to a quality of life that is highly prized by those who live in Southeast Alaska.

Who we are looking for:

To be successful in this position, a candidate will need to possess the following knowledge, skills, and abilities:

Leadership

: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.

Compliance

: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.

Analytical Thinking/Problem Solving

: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

To view the general description and example of duties for positions please go to the following link:

https://www.governmentjobs.com/careers/Alaska/

classspecs

Minimum Qualifications

Graduation from high school or the equivalent and one year of advanced clerical experience equivalent to a Human Resource Assistant, Administrative Clerk 3 or Accounting Clerk 2 with the State of Alaska.

Substitution:

One year of postsecondary education (32 semester hours or 48 quarter hours equal 1 year) from an accredited college or university in any field may substitute for the required experience.

Special Note:

High school graduation “equivalent