Ferry Passenger Experience Ambassador

Hornblower Corp; Ceiba (PR); On-site; USD 17,000 - 22,000; Full time

Job summary

Hornblower Corp in Ceiba, Puerto Rico, is seeking Guest Service Agents to act as ticket agents and ambassadors for ferry services. You will sell ferry tickets, handle cash and card sales, answer passenger questions, and promote the mobile app while maintaining orderly queues.

Roles may involve standing outdoors for long periods and working in various neighborhoods; strong customer service, cash handling, and effective communication are essential to ensure a positive passenger experience.

Qualifications

• Experience in ferry, transit, hospitality, or attractions.
• Customer service experience preferred.
• Ability to handle cash and operate ticketing systems.

Responsibilities

• Sell tickets and manage queues at the ticket window.
• Answer questions and promote mobile ticketing options.
• Provide friendly service and assist passengers outdoors if needed.
• Communicate delays or incidents to management and riders.

Skills

Customer service

Cash handling

Ticket sales

Communication

Job description

Hornblower Corp in Ceiba, Puerto Rico, is seeking Guest Service Agents to act as ticket agents and ambassadors for ferry services. You will sell ferry tickets, handle cash and card sales, answer passenger questions, and promote the mobile app while maintaining orderly queues.

Roles may involve standing outdoors for long periods and working in various neighborhoods; strong customer service, cash handling, and effective communication are essential to ensure a positive passenger experience.