Passenger Experience & Ticketing Agent

Hornblower Group; Roosevelt (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

Hornblower Group is seeking Guest Service Agents to ensure a pleasant experience for passengers at ferry terminals. Agents will be responsible for ticket sales, providing information about services, and managing queues. Previous experience in customer service or hospitality is preferred.

Successful candidates must be able to handle cash transactions and communicate effectively. The job requires working outdoors in varying weather conditions while promoting ferry services.

Qualifications

• Previous experience in ferry, transit, hospitality, or attraction industry preferred.
• Experience working in customer service, retail, or visitor services is a plus.

Responsibilities

• Ensure all passengers have a pleasant experience and are informed about ticket purchasing methods.
• Handle money and tickets accurately in a fast-paced environment.
• Assist customers during boarding to ensure correct tickets are provided.

Skills

Customer service

Money handling

Communication

Teamwork

Job description

Hornblower Group is seeking Guest Service Agents to ensure a pleasant experience for passengers at ferry terminals. Agents will be responsible for ticket sales, providing information about services, and managing queues. Previous experience in customer service or hospitality is preferred.

Successful candidates must be able to handle cash transactions and communicate effectively. The job requires working outdoors in varying weather conditions while promoting ferry services.