Guest Service Agent - Puerto Rico Ferry - Ceiba

Hornblower Corp; Ceiba (PR); On-site; USD 26,000 - 38,000; Full time

Job summary

Hornblower Corp is seeking friendly Guest Service Agents to serve at our Ceiba, Vieques, and Culebra waterfront terminals. You will greet passengers, answer questions, sell tickets, and help manage queues while promoting our mobile ticketing app.

You will handle cash and card sales, provide accurate information on routes and schedules, and coordinate with other teams to communicate delays or issues. The role requires standing for long periods and working outdoors in all weather conditions.

Qualifications

• Experience in ferry, transit, hospitality, or attraction industry preferred.
• Customer service experience in retail or visitor services is a plus.
• Position requires working on the Ceiba, Vieques, and Culebra waterfront.

Responsibilities

• Sell ferry tickets by cash or credit card.
• Assist passengers, answer questions, and manage queues.
• Promote the Mobile Ticketing App and ferry services.
• Make announcements to waiting passengers.
• Stand for long periods and work outdoors in all weather.
• Communicate delays or passenger complaints to managers.
• Maintain accurate cash counts and deposits.
• Manning the ticket window during hours of operation.
• Ensure passengers have correct tickets and directions onboard.

Skills

Customer service

Cash handling

Ticketing

Communication

Job description

Position Summary:

Guest Service Agents are the eyes, ears, and friendly faces on the ground at each of our terminal locations. Agents will act as ticket agents, customer service representatives, concessionaire and ambassador to the many passengers exploring the unique neighborhoods that Ferry serves. The are responsible for selling tickets, answering questions, and managing queues

Duties and Responsibilities:

• Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Rider Service Agents).
• Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick-paced environment.
• Responsible for accurate cash counts and deposits.
• Promote the Mobile Ticketing App.
• Act as ambassador who promotes all things ferry.
• Knowing and communicating information about the ferry service, including rules, regulations, and basicknowledge about the neighborhood where assigned.
• Most positions require working alone, but some may require working with a partner.
• Contacting managers with information regarding any major ferry delays, incidents, or passengercomplaints.
• Set up and break down of ticketing cash drawer, filling out paperwork related to ticket sales.
• Communicating with other Guest Service Agents in other locations regarding vessel delays or otherinformation.
• Making general announcements to waiting passengers.
• Maintaining a manageable queue for waiting passengers.
• Assisting customers when boarding the vessel in order to ensure that they have correct tickets and areaware of the direction they will be traveling on each vessel.
• Manning the ticket window or location during hours of operation.
• Selling ferry tickets via cash or credit card.
• This position may require the ability to stand for long periods of time and work outdoors inall weatherconditions.
• Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external Riders.
• Hold yourself and all employees accountable to the Environmental, Safety, Security and Quality Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation.
• Additional job duties as assigned.

Requirements & Qualifications:

• Position requires working on the Ceiba, Vieques, and Culebra water front.
• Previous experience in ferry, transit, hospitality, or attraction industry preferred.
• Experience working in customer service, retail, or visitor services a plus.

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