Ferry Flight & Customer Experience Manager

Airbus; Mobile (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement plan and ESOP

Paid time off

Career development

Job summary

Airbus Americas, Inc. in Mobile, AL seeks a Customer Line Ferry Flight Manager to oversee the ferry flight of newly delivered aircraft and ensure high-quality customer service during the delivery process.

The role coordinates travel, visas, office access, security clearances, and onsite logistics to support a smooth ferry departure. The ideal candidate has a Bachelor's degree and 6–8 years of customer-facing experience, excellent English communication, and may speak a second language.

Qualifications

• Bachelor's degree in Aviation, Hospitality, Communications, Business Administration or related field.
• 6–8 years of experience in a customer-facing environment.
• Excellent customer service skills.
• Fluent in spoken and written English.
• Proficiency in a second language preferred (e.g., Spanish, French, German).

Responsibilities

• Coordinate ferry flight details with the customer and Airbus teams.
• Conduct Ferry Flight Meetings with customer, Dispatch Office and Airbus departments at start of ground checks.
• Coordinate catering, fueling, aircraft servicing and pushback for departure.
• Prepare and dispatch required documentation (General Declaration, manifests) and ensure passport/visa controls.
• Escalate Facilities or IT issues; support VIP visitors and special events as needed.

Job description

Airbus Americas, Inc. in Mobile, AL seeks a Customer Line Ferry Flight Manager to oversee the ferry flight of newly delivered aircraft and ensure high-quality customer service during the delivery process.

The role coordinates travel, visas, office access, security clearances, and onsite logistics to support a smooth ferry departure. The ideal candidate has a Bachelor's degree and 6–8 years of customer-facing experience, excellent English communication, and may speak a second language.