Federal Work-Study Student: Library- Information Desk

Texas A&M University; Commerce (TX); On-site; USD 16,531 - 22,041; Part time

Job summary

Texas A&M University-Commerce seeks a Federal Work-Study Student at the Library Information Desk to provide front-line customer service to library users. You will assist faculty, staff, students, and community borrowers with queries and basic circulation tasks.

The role requires weekend and evening availability, basic computer/typing skills, and the ability to work as part of a team while upholding library policies. Training is provided, and security checks apply.

Qualifications

• Currently enrolled as an undergraduate student at Texas A&M University-Commerce.
• Must be available on weekends and in the evening.
• Basic computer and typing skills.
• Basic phone operations (answering, holding, and transferring).
• Basic organizational skills.
• Perform accurate and detailed work.
• Ability to work as a team member toward the common goals of the library and university.
• Ability to provide excellent customer service.
• Basic tasks for opening/closing the library.
• Ability to navigate the library website and booking software.
• Ability to assist with monitoring building use and enforcing library policy.
• Physical: Ability to move (push, pull, lift) medium to heavy weight (20-50 pounds) books, boxes, book trucks or similar items.

Responsibilities

• Provide excellent customer service by assisting users with informational and directional queries and checking in/out materials.
• Direct customers to other departments and areas of the university when appropriate.
• Handle routine requests for supplies and help with library printers, photocopiers, and other library technology equipment; troubleshoot issues as needed.
• Assist with maintenance of general stacks, including shelving, shelf reading, and shifting of collection.
• Other duties as assigned.

Skills

Computer skills

Typing

Phone operations

Organizational skills

Teamwork

Customer service

Opening/closing duties

Website navigation

Booking software

Policy enforcement

Inventory handling

Education

Undergraduate student (Texas A&M University-Commerce)

Tools

Booking software

Library website

Job description

Federal Work-Study Student: Library- Information Desk

Agency: East Texas A&M University Department Library
Location: Commerce, Texas
Job Type: Student Worker

Purpose

To provide excellent front-line customer service to a full range of library users.

Essential Functions

• Provide excellent customer service by assisting faculty, staff, students, and community borrowers with informational and directional queries and checking in and out books and other library materials.
• Direct customers to other departments and areas of the university when appropriate.
• Handle routine requests for supplies and help with library printers, photocopiers, and other library technology equipment; troubleshoot equipment and report issues as needed.
• Assist with the maintenance of general stacks, including shelving, shelf reading, and shifting of collection.
• Other duties as assigned.

Qualifications

• Currently enrolled as an undergraduate student at Texas A&M University-Commerce.
• Must be available on weekends and in the evening.
• Basic computer and typing skills.
• Basic phone operations (answering, holding, and transferring).
• Basic organizational skills.
• Perform accurate and detailed work.
• Ability to work as a team member toward the common goals of the library and university.
• Ability to provide excellent customer service.
• Basic tasks for opening/closing the library.
• Ability to navigate the library website and booking software.
• Ability to assist with monitoring building use and enforcing library policy.
• Physical: Ability to move (push, pull, lift) medium to heavy weight (20-50 pounds) books, boxes, book trucks or similar items; ability to handle material that may contain dust, mold, or mildew.

Preferred Education and Experience

• Previous working experience in a library or customer service related position.

Work Schedule

• Students must be able to work between the following hour blocks: Monday–Friday 7am–6pm, Monday–Friday 6pm–1am, Friday 5pm–9pm, Saturday 9am–9pm, Sunday 12pm–12am.

Security and Background Check

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity Statement

Equal Opportunity/Veterans/Disability Employer.