Library Specialist I

Texas A&M University; College Station (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Texas A&M University Libraries in College Station, TX are seeking a Library Specialist I to provide front-line support at the Annex and Evans Library Service Desks during evening and overnight hours. You will assist patrons, help maintain a welcoming environment, monitor spaces, and coordinate with staff to ensure smooth operations and excellent customer service.

The role requires flexibility to work Sunday through Thursday, 6:45 pm to 3:15 am, with potential shifts extended during finals or

Qualifications

• High school diploma or equivalent required.
• One year of related library, customer service or office experience.
• Preferred: prior library experience.

Responsibilities

• Desk operations: provide front desk coverage during late evening and overnight hours at Annex and Evans service desks.
• Ensure building safety, monitor entrances, respond to disruptions, and guide patrons.
• Assist with re-shelving and supervise student employees; process and file materials.
• Support coverage for other library service points during staff shortages or extended hours.
• Respond to emergencies and assist with evacuations when needed.

Skills

Customer service

Interpersonal skills

Communication skills

Reliability

Multi-tasking

Email

Word processing

Spreadsheet applications

Education

High school diploma or equivalent

Job description

Job Title

Library Specialist I Agency Texas A&M University Department Libraries Proposed Minimum SalaryCommensurate Job LocationCollege Station, Texas Job TypeStaff

Job Description

What We Want

We're looking for a customer-focused professional who enjoys creating a welcoming and safe environment for library patrons during evening and overnight hours. In this role, you'll provide front-line support at the Annex and Evans Library Service Desks, assist visitors with their needs, and help maintain a positive library experience. You'll regularly monitor library spaces, respond to disruptions with professionalism, and support building safety. If you take pride in helping others, we'd love to hear from you.

What You Need to Know

Salary: $15.85/hourly.

Cover Letter/Resume: A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.

Other Requirements and Factors

• Must be able to work Sunday through Thursday, late evening through overnight hours, 6:45 pm to 3:15 am.


• In the event of expanded service hours, the schedule may transition to later overnight shifts.


• Must be able to adjust schedule on an occasional basis to help cover during extended hours or in the event of an emergency.


• Must be able to work early evenings and days during periods between academic semesters.

Qualifications Required Education and Experience

• High school diploma or equivalent combination of education and experience.


• One year of related library, customer service or office experience.

Preferred Qualifications

• Prior experience in a library.

Knowledge, Skills, and Abilities

• Ability to multi-task and work cooperatively with others.


• Knowledge of email, word processing, spreadsheet applications and internet searches.


• Good interpersonal skills.


• Reliable attendance.


• Excellent communication and customer service skills.

Essential Duties/Tasks

• Desk Operations - Provides basic front service desk coverage and assists with general operations during late evening and overnight hours at both the Annex and Evans AskUs Service desks. Provides basic assistance in accessing resources. Uses library computer system to charge/discharge materials (books, laptops, etc.), audiovisual and course reserve materials to users. Demonstrates basic conflict resolution skills with users. May close the library building. Collaborates with other weekdays, early morning and night/weekend support staff. Provides best service possible to library users through participatory decision-making and implementation of operations and guidelines. Supports quality of work life initiatives and attends library and unit meetings and training as needed. Conducts information interviews with library patrons and assists them in understanding the library systems. Gives directional assistance in accessing needed resources. Explain library guidelines and procedures. Provides effective referrals to unit supervisors or other library service desks as appropriate. Explains availability of library resources. Uses the public online catalog to direct users to materials in the collection. Directs users to services available on the library web site.


• Building Safety & Security - Assists with ensuring the building’s safety and security during the late evening and overnight hours. Assists in monitoring the front doors. Assists in making rounds and monitoring the public environment and responds to disruptions. Straightens public areas. Assists in enforcing food/drink and noise guidelines. Documents emergencies/mishaps/unusual situations and act as proctor in the event of an emergency.


• PM Desk Duties - Monitors re-shelving activities during evening hours to ensure the timely return to the shelves of materials used by patrons. Assigns work tasks/ projects to student employees. Processes and files loose leaf materials.


• Service Desk backup - Provides desk support to other Library service point locations across campus as needed and assists with covering for staff shortages and/or special hours (one example is extended hours for finals).


• Emergency Response - Responds and takes appropriate action when security and/or fire alarms are set off or other building crises occur. Facilitates safe evacuation.May implement administrative Call Tree.Performs post event department checks, as appropriate.

Who We Are

The Libraries are the indispensable hub of discovery, learning and creativity with the teaching and research that goes on in the colleges and academic departments. We offer rich and extraordinary collections at the University Libraries. The Libraries resources and services enable and support the University missions of teaching, research, and service. Learn more about our various libraries at https://library.tamu.edu

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums 12-15 days of annual paid holidays Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month Automatic enrollment in theTeacher Retirement System of Texas Health and Wellness: Free exercise programs and release time Professional Development: All employees have access to freeLinkedIn Learningtraining, webinars, and limited financial support to attend conferences, workshops, and more Educational release time and tuition assistancefor completing a degree while a Texas A&M employee Living Well, a program at Texas A&M that has been built by employees, for employees

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums


• 12-15 days of annual paid holidays


• Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month


• Automatic enrollment in theTeacher Retirement System of Texas


• Health and Wellness: Free exercise programs and release time


• Professional Development: All employees have access to freeLinkedIn Learningtraining, webinars, and limited financial support to attend conferences, workshops, and more


• Educational release time and tuition assistancefor completing a degree while a Texas A&M employee


• Living Well, a program at Texas A&M that has been built by employees, for employees

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.

Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Equal Opportunity/Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

External Applicants - Applicants not currently employed by a Texas A&M System member may Search Postings and apply for positions within one or more A&M System members by selecting the job posting. Internal Applicants - This site lists job postings throughout The Texas A&M University System. It is intended for applicants not currently employed by a member of the system. Current employees should apply for jobs on the Internal Career site.

The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.