Federal Work Study - Recreation Center Front Desk Attendant

Southwestern-Oregon-Community-College; Coos Bay (OR); On-site; USD 17,000 - 22,000; Part time

Job summary

Southwestern Oregon Community College in Coos Bay is seeking a Student Worker to support the campus fitness center's front desk and facility operations. The role offers 3 to 20 hours weekly, split roughly half at the front desk and half on equipment and facilities tasks, promoting a welcoming, safe environment for students and community members.

Ideal candidates are degree-seeking, enrolled in at least 6 credits, with a minimum 2.0 GPA and eligibility for Federal Work-Study.

Qualifications

• Must be a current degree-seeking student enrolled in at least 6 credits.
• Maintain Satisfactory Academic Progress and a minimum GPA of 2.0.
• Eligible to receive Federal Work-Study based on FAFSA.
• Ability to communicate effectively and work cooperatively with faculty, students and staff.
• Ability to defuse anger and resolve complaints in a professional manner.

Responsibilities

• Serve as information resource for inquiries from students, public and college personnel.
• Greet visitors, answer the telephone, and operate front desk.
• Manage visitor entry and handle difficult customer situations with tact.
• Perform filing and clerical tasks as needed.
• Clean equipment and facilities per procedures, check out equipment, and inventory.
• Open/close facility as required and maintain a safe, sanitary work area.
• Assist in related maintenance duties and maintain security of the facility.

Skills

Effective communication

Customer service

Conflict de-escalation

Independent work

Education

Currently enrolled in degree program

Tools

Spreadsheets

Word processors

Job description

Provide current students and people from the community with a state-of-the-art Fitness Center offering a wide range of athletic equipment and activities for all fitness levels.

This position is only open to Student Workers

3 to 20 hours per week

Front Desk and Customer Service (50% of time)

1. Serve as information resource in response to inquiries from students, public, and college personnel regarding facility classes, activities, procedures, and policies.
2. Greet visitors and answer telephone.
3. Operate front desk, regulating who enters facility.
4. Handle a variety of difficult customer situations using tact, diplomacy and patience to defuse irate/angry customers, both in person and over the phone.
5. Perform filing and clerical functions as needed.

Facility and Equipment Operations (50% of time)

1. Clean equipment and facility as needed or instructed.
2. Check out equipment.
3. Inventory and maintain equipment.
4. Open or close facility as needed (including any related opening/closing duties).
5. Clean work areas at end of shift.
6. Keep work and service area in a safe, sanitary and orderly manner.
7. Maintain a high level of security for facility.
8. Perform other related duties to maintenance of department.

Must be current degree-seeking student enrolled in at least 6 credits.

Must maintain Satisfactory Academic Progress and maintain a minimum GPA of 2.0.

Must be eligible to receive FWS based on financial need and eligibility requirements determined by FAFSA.

Required Skills/Experience: Students in this job will need the following skills. You should be able to do these, or show that you can learn how (with or without reasonable accommodation):

• Ability to communicate effectively and work cooperatively with faculty, students and support staff.
• Demonstrate communication skills and ability to work effectively with the public.
• Ability to defuse anger and resolve complaints/issues.
• Ability to work independently, consistently follow administrative procedures, and explain procedures to those unfamiliar with them.

Preferred Skills/Experience: Working knowledge of spreadsheets, word processors, and similar office applications.

Non-Discrimination

Employees and potential employees of the Southwestern Oregon Community College District are hereby notified that Southwestern Oregon Community College does not discriminate on the basis of race, color, gender, sexual orientation, marital status, religion, national origin, age, disability, or protected veteran's status in employment, education, or activities as set forth in compliance with federal and state statutes and regulations. Any persons having inquiries equal opportunity or nondiscrimination may contact:

Rachele Lyon, Vice President of Administrative Services

Southwestern Oregon Community College

1988 Newmark Ave.

Coos Bay, OR 97420

[phone]

[e-mail]