Federal Support Engineering Manager — Hybrid

Datadog; Denver (CO); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Datadog is seeking a Manager 2 for its Federal Support Engineering team in Denver, Colorado. This role involves coaching support engineers and collaborating across teams to ensure excellent results for Public Sector customers in regulated environments.

The ideal candidate has a strong background in technical support management, with over 3 years of experience, and is passionate about mentorship and improving team performance. The position allows for hybrid work with a focus on work-life harmony.

Qualifications

• 3+ years of Management Experience in Technical Support, Solutions Engineering, or related customer-facing functions.
• Experience leading a team, including managing other managers.
• Ability to handle a rotating pager/oncall schedule for incidents.

Responsibilities

• Manage, develop, coach and mentor Federal Support Engineers and/or managers.
• Oversee team projects and initiatives to improve productivity.
• Collaborate on high-priority escalations and issue resolution.

Skills

Management Experience in Technical Support

Mentorship

Critical Thinking

Programming Experience

Linux Knowledge

Job description

Datadog is seeking a Manager 2 for its Federal Support Engineering team in Denver, Colorado. This role involves coaching support engineers and collaborating across teams to ensure excellent results for Public Sector customers in regulated environments.

The ideal candidate has a strong background in technical support management, with over 3 years of experience, and is passionate about mentorship and improving team performance. The position allows for hybrid work with a focus on work-life harmony.