Premier SaaS Technical Solutions Engineer (Hybrid)

Datadog; Denver (CO); Hybrid; USD 66,000 - 88,000; Full time

Benefits offered by this job

New hire stock equity (RSUs)

Employee stock purchase plan (ESPP)

Generous global benefits

Mentor and buddy program

Job summary

Datadog is seeking Premier Support Engineers to educate potential clients and ensure existing customers are successful. You will handle multi-channel technical support, reproduce issues across 600+ integrations, and build knowledge articles while engaging with Premier Customers in a fast-paced environment.

This hybrid role requires weekend availability and office presence 3-5 days per week. We value diverse backgrounds and provide a path for growth within Datadog.

Qualifications

• Experienced in multi-channel technical support at a SaaS company (2+ years).
• Tinkerer with some programming experience and basic knowledge of Linux.
• Self-motivated, detail-attentive, and eager for continuous learning.
• Critical thinker with a client-centric approach.
• Decision maker who escalates when needed.
• Experience in Premium/Enterprise technical support.
• Knowledgeable about current infrastructure and monitoring technologies.
• Able to work a rotating schedule including weekends.

Responsibilities

• Respond to client requests (phone / chat / tickets) on a fast paced team while educating clients on the platform.
• Develop relationships with Premier Customers to understand their distinct environment.
• Reproduce issues and dive into 600+ integrations Datadog works with.
• Build out documentation and knowledge base articles for various technologies.
• Drive product conversations based on needs identified in client interactions.
• Participate in routine health check meetings with Premier Customers.
• Work from a Datadog office 3-5 days per week.

Skills

Multi-channel technical support

Programming experience

Linux knowledge

Self-motivated

Detail-oriented

Client-centric mindset

Decision making

Premium/Enterprise support experience

Monitoring infrastructure knowledge

Weekend availability

Job description

Datadog is seeking Premier Support Engineers to educate potential clients and ensure existing customers are successful. You will handle multi-channel technical support, reproduce issues across 600+ integrations, and build knowledge articles while engaging with Premier Customers in a fast-paced environment.

This hybrid role requires weekend availability and office presence 3-5 days per week. We value diverse backgrounds and provide a path for growth within Datadog.