Federal Solutions Engineer – AI & Agentic Gov

Salesforce, Inc.; New York (NY); On-site; USD 158,000 - 211,000; Full time

Job summary

Salesforce, Inc. is seeking a customer-facing Solution Architect on the Federal Public Sector Solution Engineering team. You will lead technical discovery, design agentic AI solutions, and demonstrate how our Agentforce platform helps government agencies meet mission goals.

You will present to GS/Executive leaders, build POCs, drive activation, and guide customers from evaluation through activation. The role requires 7+ years of experience, CS degree, and US citizenship.

Qualifications

• 7+ years customer-facing solution/technical architecture (pre-sales, consulting, implementation) with increasing scope/influence.
• Degree in Computer Science required (B.S., Master's, or Ph.D.)
• Proficiency of Salesforce Core (Public Sector Solutions, Sales, Service, Experience Cloud) and the Data 360/Agentforce stack.
• Agentic + AI fluency: practical understanding of LLMs, RAG/grounding, evaluation concepts, and how agentic systems behave in production (safety, reliability, governance).
• Experience with agentic engineering tools (Cursor, Claude Code, Agentforce Vibes, etc).
• The ability to run technical & business discovery to define agentic solution use cases, success metrics, and a feasible execution plan.
• Executive + technical communication: able to lead whiteboards and communicate with developers and C-suite with equal fluency, and translate architecture to outcomes/ROI.
• Deep technical command of multi-tier architectures, including relational database design (SQL, SOQL), schema modeling, and the nuances of high-scale web technologies (HTML5, CSS3, JavaScript/LWC).
• Growth mindset; willingness to continually sharpen technical/advisory skills through required enablement, labs, courses, and certifications.
• US Citizenship Required

Responsibilities

• Lead deep technical and business discovery sessions with federal stakeholders to uncover mission gaps, pain points, and legacy bottlenecks to scope agentic solution use cases, translate outcomes/ROI into an executable architecture, demonstration/proof-of-concept (POC) and activation plan
• Build high-impact demonstrations and POCs on the platform. This includes configuring Agentforce to demonstrate how autonomous AI agents can automate federal workflows and citizen services.
• Deliver world-class product demonstrations that tell a compelling story, showing how Salesforce solves specific agency missions needed to achieve the functional requirements of the customer.
• Create end-to-end technical architectures and solutions that integrate Salesforce's Agentic Enterprise Platform with the unique security and enterprise architecture needed to achieve the technical win.
• Design and lead hands-on technical workshops and "Deep Dives" for agency IT leads and Enterprise Architects.
• Confidently present technical solutions to GS/Executive-level leadership and political appointees, simplifying complex tech into mission outcomes.
• Serve as the technical lead for RFI/RFP responses, ensuring technical accuracy and security compliance.
• Drive activation by partnering with customers on agent definition, configuration, and deployment strategy to accelerate production readiness
• Identify automation and process improvement opportunities by intaking both process and technical requirements to remove friction and accelerate activation
• Build reusable accelerators (demo environments, components, POC assets, playbooks, best practices) and enable others to scale delivery
• Drive Voice of the Customer into Product; inform messaging/plays with Product Marketing
• Leverage modern 3rd-party development tools and AI-assisted coding to rapidly build and iterate on platform configurations, front-end experiences and custom components.

Skills

Solution architecture

Pre-sales

Public Sector Solutions

AI fluency

Executive communication

SQL/Databases

Cloud architectures

Python/Java

Education

Bachelor's degree in Computer Science

Tools

Salesforce Core

SOQL

LWC

Agentforce tools

RAG/grounding tools

Job description

Salesforce, Inc. is seeking a customer-facing Solution Architect on the Federal Public Sector Solution Engineering team. You will lead technical discovery, design agentic AI solutions, and demonstrate how our Agentforce platform helps government agencies meet mission goals.

You will present to GS/Executive leaders, build POCs, drive activation, and guide customers from evaluation through activation. The role requires 7+ years of experience, CS degree, and US citizenship.