Strategic Service Designer – Federal IT & HCD Lead

Steampunk, Inc.; McLean (VA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Steampunk seeks a Senior Service Designer to direct the human-centered design practice behind a large federal IT strategy and modernization advisory program, leading the initial strategy engagement and setting standards across related workstreams.

You will facilitate discovery with client CIO leadership, build living stakeholder maps, and mentor multidisciplinary teams while delivering executive-level reporting and strategic artifacts.

Qualifications

• Ability to obtain and maintain a U.S. government security clearance.
• Bachelor's degree and 12+ years of total experience.
• 10+ years of experience leading human-centered design or strategy consulting engagements, including facilitation of executive-level design workshops.
• Demonstrated experience building stakeholder maps, personas, and strategy artifacts that translate research into executive decision-making.
• Experience running Agile-based delivery cadences (PI planning, sprint reviews, retrospectives) for strategy or advisory work.
• Demonstrated experience leading and mentoring multidisciplinary design or research teams.
• Strong executive facilitation and co-creation session leadership skills.
• Excellent written and verbal communication skills, including experience producing executive-level strategic reporting.
• Local to Baltimore, MD metro area and willing to go on client site at least 2 days a week

Responsabilités

• Facilitate HCD-led discovery with client CIO leadership and stakeholders to develop an initial IT strategy.
• Develop and maintain a baselined Strategy Implementation Plan.
• Build ecosystem maps, personas, and a living stakeholder map to ground strategy in evidence.
• Lead co-creation sessions with client leadership so strategy pillars and investment-alignment criteria are jointly owned.
• Define, track, and report outcome metrics that measure strategy execution and stakeholder-facing service delivery.
• Plan and execute high-visibility strategy launch and engagement events.
• Deliver monthly portfolio status reports, quarterly performance reports with root cause analysis, semi-annual strategic assessments, and an Annual Value Delivery Assessment.
• Set practice standards for HCD/design methodology applied across the program's communications, workforce, and training workstreams.
• Lead and mentor the design, communications, workforce, and change-management practitioners assigned to the program, ensuring consistent methodology and quality across their deliverables.

Connaissances

Human-centered design leadership

Executive facilitation

Stakeholder mapping

Strategy consulting

Agile delivery

Mentoring teams

Communication

Formation

Bachelor's degree

Description du poste

Steampunk seeks a Senior Service Designer to direct the human-centered design practice behind a large federal IT strategy and modernization advisory program, leading the initial strategy engagement and setting standards across related workstreams.

You will facilitate discovery with client CIO leadership, build living stakeholder maps, and mentor multidisciplinary teams while delivering executive-level reporting and strategic artifacts.