Federal IT Service Desk Program Lead | PMP

RIVA Solutions Inc.; Washington (District of Columbia); Hybrid; USD 153,000 - 187,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Life Insurance

Retirement Benefits / 401(k) with company matching

HSA/FSA Spending Accounts

Long- and Short-Term Disability

Pet Insurance

Wellness Program Initiatives

Job summary

RIVA Solutions Inc. is seeking a Program Manager in Washington, DC for a hybrid position overseeing a federal IT service desk. The successful candidate will ensure compliance with contract requirements and manage extensive client interactions.

Ideal applicants will have a Bachelor's Degree, PMP certification, and experience in IT service delivery. Salary up to $170,000 based on experience, along with comprehensive benefits including health coverage and retirement plans.

Qualifications

• Bachelor’s Degree in IT, Computer Science, Business Admin, or related field.
• PMP certification required.
• Expert-level experience managing federal IT service delivery programs required.

Responsibilities

• Oversee all services provided under the task order.
• Ensure compliance with contract requirements and performance measures.
• Manage client interactions and provide detailed project updates.

Skills

Expert-level experience leading teams in IT

Project management skills

Client engagement skills

Excellent communication skills

Education

Bachelor's Degree in Information Technology or related field

PMP certification

Tools

Microsoft Project

ServiceNow

Job description

RIVA Solutions Inc. is seeking a Program Manager in Washington, DC for a hybrid position overseeing a federal IT service desk. The successful candidate will ensure compliance with contract requirements and manage extensive client interactions.

Ideal applicants will have a Bachelor's Degree, PMP certification, and experience in IT service delivery. Salary up to $170,000 based on experience, along with comprehensive benefits including health coverage and retirement plans.