Federal Program Manager – IT Service Delivery & PMO Lead

Actionet Inc; Washington (District of Columbia); Hybrid; USD 130,000 - 200,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Savings Plan

Paid Time Off (PTO)

Flexible Spending Accounts (FSA)

Education and Professional Training

Job summary

A leading IT Solutions Provider in Washington D.C. is seeking an experienced Program Manager. This role involves overseeing IT support services, ensuring high customer satisfaction, and managing a team of over 50 IT professionals. Candidates should possess 10+ years in program management for the Federal Government, PMP certification, and strong leadership skills. The position offers a salary range of $130K to $200K and includes hybrid work options.

Qualifications

• Ten or more years as a Program Manager for the Federal Government.
• Six or more years managing large Enterprise Service Desk teams.
• Experience managing over 50+ IT professionals.
• Demonstrated experience in full development lifecycle and quality assurance.

Responsibilities

• Provide leadership and direction for project management staff.
• Maintain overall programmatic responsibility of the contract.
• Ensure satisfactory performance of contract tasks.
• Drive closure of identified risks and issues.

Skills

Leadership

Project Management

Customer Service

Problem Solving

Time Management

Team Management

Risk Management

Education

Bachelor’s degree in computer science/information systems

PMP certification

Tools

ITIL

Agile methodologies

ServiceNow certification

Job description

A leading IT Solutions Provider in Washington D.C. is seeking an experienced Program Manager. This role involves overseeing IT support services, ensuring high customer satisfaction, and managing a team of over 50 IT professionals. Candidates should possess 10+ years in program management for the Federal Government, PMP certification, and strong leadership skills. The position offers a salary range of $130K to $200K and includes hybrid work options.