Federal IT Relationship Manager

Leidos Inc; Washington (District of Columbia); On-site; USD 108,000 - 195,000; Full time

Job summary

Leidos Inc. in Washington, DC seeks a Customer Relationship Manager to support a federal customer. You will manage day-to-day work, coordinate with cross-functional teams, and ensure timely follow-up on actions and tasks.

The role requires on-site presence four days a week, strong communication, and the ability to lead budgets, staffing, and performance metrics. Citizenship and DOJ Public Trust eligibility are required.

Qualifications

• Bachelor's degree in a related discipline with 5+ years' experience; a master's degree with 3+ years' experience.
• Program or Project management experience
• Excellent verbal and written communication skills
• Experience interfacing with federal government customers
• Experience in an operational IT environment
• U.S. Citizen
• Ability to obtain and maintain a DOJ Public Trust clearance
• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.

Responsibilities

• Overseeing the relationship with the federal customer and serving as the customer's single point of contact by coordinating with cross functional teams and ensuring the prompt follow-up to actions and tasks
• Ability to manage multiple complex projects simultaneously in a fast-paced environment
• Strong organizational, analytical, and problem-solving skills
• Excellent verbal and written communication skills; strong interpersonal skills to collaborate across technical teams and influence executive leadership
• Manage a team including staffing, performance management, etc.
• Manage budgets and ensure financial targets are met
• Lead the team to meet or exceed all KPIs on the contract
• Identify opportunities and contribute to proposals for follow-on efforts

Skills

Customer relationship management

Program management

Communication skills

Interfacing with federal customers

Team leadership

Budget management

Education

Bachelor's degree

Master's degree

Tools

ServiceNow ITSM

Job description

Leidos Inc. in Washington, DC seeks a Customer Relationship Manager to support a federal customer. You will manage day-to-day work, coordinate with cross-functional teams, and ensure timely follow-up on actions and tasks.

The role requires on-site presence four days a week, strong communication, and the ability to lead budgets, staffing, and performance metrics. Citizenship and DOJ Public Trust eligibility are required.