Federal Health UX Research & Design Specialist

Magpie Health Analytics, Inc.; Baltimore (MD); On-site; USD 90,000 - 125,000; Full time

Job summary

Magpie Health Analytics, Inc. is seeking a Human-Centered Design Specialist to improve digital applications for federal health clients.

You will research user needs, test design ideas, and collaborate with product managers, developers, and stakeholders to turn findings into practical improvements. The role emphasizes identifying user pain points, documenting personas and journey maps, and translating insights into actionable user stories and backlog items, while applying accessibility standards

Qualifications

• Bachelor's degree in HCI/UX/related field.
• At least 4 years of HCD/UX research experience.
• Experience with interviews, usability testing, and journey mapping.
• Experience creating prototypes, wireframes, and user flows.
• Ability to translate research into design requirements or user stories.
• Knowledge of Section 508, WCAG, accessible design practices.
• Strong analytical, communication, and collaboration skills.

Responsibilities

• User Research and Discovery: Plan and conduct qualitative and quantitative user research, including interviews, usability studies, and collaborative discovery sessions, to understand user needs, workflows, and challenges.
• Analysis and Synthesis: Analyze research findings, develop user personas and journey maps, and define problems and opportunities for improvement to inform product and design decisions.
• Design and Prototyping: Develop or contribute to wireframes, prototypes, and other design concepts to explore potential solutions and gather feedback from users and stakeholders.
• Accessibility and Design Standards: Apply Section 508, WCAG, and U.S. Web Design System standards to support accessible and consistent user experiences.
• Testing and Evaluation: Conduct usability and accessibility testing, including testing with users of assistive technologies, to evaluate proposed designs and implemented functionality.
• Continuous Improvement: Review application usage metrics, help desk trends, and user feedback to assess the effectiveness of implemented changes and recommend improvements.
• Agile Collaboration: Work with product managers, developers, and testers to translate research findings and design recommendations into user stories, acceptance criteria, and prioritized backlog items.
• Documentation and Communication: Document and present research findings, design decisions, testing results, and recommendations to technical and non-technical stakeholders

Skills

User research

Usability testing

Journey mapping

Wireframes

Prototyping

Communication

Collaboration

Education

Bachelor's degree

Tools

Figma

Miro

Mural

Lucidchart

Jira

Confluence

Job description

Magpie Health Analytics, Inc. is seeking a Human-Centered Design Specialist to improve digital applications for federal health clients.

You will research user needs, test design ideas, and collaborate with product managers, developers, and stakeholders to turn findings into practical improvements. The role emphasizes identifying user pain points, documenting personas and journey maps, and translating insights into actionable user stories and backlog items, while applying accessibility standards