Federal Health IT Clinical Workflow Analyst (Remote)

Rackner, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

401(k) retirement plan with company 0%

Paid time off and holidays

Professional development and certific​c

Remote-work equipment

Job summary

Rackner, Inc. is seeking a Clinical Workflow Analyst to diagnose complex EHR issues, restore workflows, and strengthen application reliability in federal healthcare environments. This remote, U.S.-based role collaborates with clinical, technical, and service management teams to ensure dependable health IT operations.

You will manage Tier II/III incidents, document findings, and contribute to continuous improvement, with occasional go-live support and travel as needed.

Qualifications

• 5+ years of experience supporting electronic health records (EHR) or clinical applications.
• Direct experience supporting clinical workflows within military healthcare EHR environments.
• Experience handling application support cases using ServiceNow.
• Active U.S. Government Secret security clearance.
• Strong troubleshooting, analytical, documentation, and communication skills across clinical and technical teams.

Responsibilities

• Investigate and diagnose Tier II/III clinical application and workflow issues and determine resolution paths.
• Manage support cases from initial contact to user-verified resolution with proper documentation.
• Maintain clinical workflow documentation and competency mappings.
• Evaluate impact of releases and changes on workflows and communicate findings to stakeholders.
• Provide expertise during priority incidents and contribute to coordinated resolutions through case closure.
• Analyze tickets and performance data to identify recurring challenges and suggest improvements.
• Provide go-live support and assist with clinical unit transitions, including onsite engagement as needed.

Skills

EHR support

Clinical workflows

Documentation

Analytical thinking

Cross‑functional collaboration

Tools

ServiceNow

Job description

Rackner, Inc. is seeking a Clinical Workflow Analyst to diagnose complex EHR issues, restore workflows, and strengthen application reliability in federal healthcare environments. This remote, U.S.-based role collaborates with clinical, technical, and service management teams to ensure dependable health IT operations.

You will manage Tier II/III incidents, document findings, and contribute to continuous improvement, with occasional go-live support and travel as needed.