Clinical Workflow Analyst — Federal Health IT

Rackner, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

401(k) retirement plan with company 0%

Paid time off and holidays

Professional development and certific​c

Remote-work equipment

Job summary

Rackner, Inc. is seeking a Clinical Workflow Analyst to diagnose complex EHR issues, restore workflows, and strengthen application reliability in federal healthcare environments. This remote, U.S.-based role collaborates with clinical, technical, and service management teams to ensure dependable health IT operations.

You will manage Tier II/III incidents, document findings, and contribute to continuous improvement, with occasional go-live support and travel as needed.

Qualifications

• 5+ years of experience supporting electronic health records (EHR) or clinical applications.
• Direct experience supporting clinical workflows within military healthcare EHR environments.
• Experience handling application support cases using ServiceNow.
• Active U.S. Government Secret security clearance.
• Strong troubleshooting, analytical, documentation, and communication skills across clinical and technical teams.

Responsibilities

• Investigate and diagnose Tier II/III clinical application and workflow issues and determine resolution paths.
• Manage support cases from initial contact to user-verified resolution with proper documentation.
• Maintain clinical workflow documentation and competency mappings.
• Evaluate impact of releases and changes on workflows and communicate findings to stakeholders.
• Provide expertise during priority incidents and contribute to coordinated resolutions through case closure.
• Analyze tickets and performance data to identify recurring challenges and suggest improvements.
• Provide go-live support and assist with clinical unit transitions, including onsite engagement as needed.

Skills

EHR support

Clinical workflows

Documentation

Analytical thinking

Cross‑functional collaboration

Tools

ServiceNow

Job description

Clinical Workflow Analyst — Federal Health IT

Remote — United States

Location: Remote — United States
Security Clearance: Active Secret Required
Travel: Occasional Travel for Go-Live Support

Solve Clinical Workflow Challenges. Strengthen Healthcare Technology.

Reliable clinical applications enable healthcare professionals to deliver effective, coordinated care. Rackner is seeking an experienced Clinical Workflow Analyst to diagnose complex electronic health record (EHR) issues, restore functional workflows, and strengthen application reliability in mission-critical federal healthcare environments.

In this hands‑on role, you'll apply your EHR expertise to resolve challenging application issues, manage cases through confirmed resolution, and identify opportunities to improve clinical technology operations. Working alongside clinical, technical, and service management teams, you'll contribute to dependable healthcare systems, better user experiences, and continuous operational improvement.

What You’ll Do

• Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths.
• Manage assigned application support cases from initial contact through user‑confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed.
• Maintain clinical workflow documentation and competency mappings, ensuring alignment with application functionality, operational processes, and evolving user needs.
• Evaluate the functional impact of application releases and changes, identifying workflow implications and communicating findings to appropriate stakeholders.
• Provide functional application expertise during priority incidents, contributing to troubleshooting and coordinated resolution through case closure.
• Analyze service tickets and available application performance data to identify recurring challenges and recommend improvements to training, user adoption, and automation processes.
• Provide functional application assistance during go‑lives and clinical unit transitions, including occasional onsite engagement to address issues and facilitate operational readiness.

Required Qualifications

• 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
• Direct professional experience supporting clinical workflows within designated military healthcare EHR environments.
• Professional experience handling application support cases using ServiceNow.
• Active U.S. Government Secret security clearance.
• Strong functional troubleshooting, analytical, documentation, and communication skills, with the ability to coordinate effectively across clinical and technical teams.

Preferred Qualifications

• Familiarity with specialized operational or field healthcare applications.
• Experience with EHR utilization analytics and application performance insights tools.

Why Rackner?

At Rackner, you’ll contribute to meaningful federal healthcare technology initiatives that help clinical teams work more effectively. You’ll have the opportunity to solve complex application challenges, collaborate with multidisciplinary professionals, and influence improvements that strengthen healthcare technology operations.

We value practical problem‑solving, technical curiosity, accountability, and professionals who take ownership of delivering reliable solutions.

Rackner offers a comprehensive benefits package designed to support professional growth, financial well‑being, and work‑life balance, subject to eligibility and applicable plan terms.

• Medical, dental, and vision insurance.
• Life and disability insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off and company holidays.
• Professional development and certification support.
• Remote‑work equipment and home‑office resources.
• Fitness and wellness benefits.

Work Arrangement

This is a remote, U.S.-based position requiring occasional travel to support clinical application go‑lives and operational transitions.

Equal Opportunity Employer

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.